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Please could you help. Our email-outlook express is not working,

Customer Question
we can not get into...
Please could you help. Our email-outlook express is not working, we can not get into it and a box comes up saying the disk may be full or it may be out of memory or may not be initalised. This seems odd as we have been using it for years. Any ideas.

You wrote an instruction but we but, when we go to start there is no FIND to point to!!!!

We have been waiting since first thing this morning.
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/13/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

Try compacting the messages in Outlook Express: http://www.almersoft.com/products/outlook-express-backup/compacting-outlook-express.html

 

Let me know, if that works.

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Customer reply replied 8 years ago
We can not do this because we can not even get into ontlook express. A box comes up and says MSOE.DLL could not be initalized. Any ideas?
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

To resolve this issue, remove the read-only attribute from the Outlook Express *.dbx mail files:

  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type *.dbx, in the Look in box, click Local hard drives (C:), and then click Find Now.
  3. For each *.dbx file that is found, right-click the file, click Properties, and then clear the Read-only check box.
  4. Click Apply, and then click Close.

Source: http://support.microsoft.com/kb/238656

 

Let me know, if that works.

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Customer reply replied 8 years ago
We can not do this as we can not even get into the outlook express. We have to go out now, can we answer this this evening please?
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

The above resolution don't need you to get into Outlook Express. You can do it from outside from Windows. Please try that and let me know, once you get back.

 

Thank you.

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Customer reply replied 8 years ago
When we click start we do not have a item called find to click on. What should we click on to find For Files and Folders?
Customer reply replied 8 years ago
ust to let you know we are still waiting for a solution to our problem, many thanks.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
What is your operating system, for example Windows XP, Vista?
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Customer reply replied 8 years ago
we are on windows XP
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
You need to click on Start > Search
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Customer reply replied 8 years ago
We followed your instructions, but still get two boxed signs coming up. Thr first one says - unable to open outlook express message store. Your computer may be out of memory or the disc is full. Contact microsoft (0X800C013A). When pressed ok second box comes up saying outlook express could not be started because MSOE.DLL could not be initialised. Outlook may not be installed correctly. Hope this gives you better information and you may be able to help us. We have been using microsoft since 2004.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
How many .dbx files you found in the search?
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Customer reply replied 8 years ago
Only 1 file.
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Sorry but I am out of options, I will open this so that some other expert can help you. Thanks.

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Tech Support Specialist: Brad, Computer Technician replied 8 years ago
Brad
Brad, Computer Technician
Category: Computer
Satisfied Customers: 1,439
Experience: 20 + years, cert. Win NT, xp, vista Windows 7, Net sec
Verified

This is not an easy one to fix. PLease go here and try to complete what it asks you to do.

http://support.microsoft.com/kb/245419

 

If you have any problems with this or any questions please ask

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