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when i upgraded from windows xp to windows 7 professional i…

Customer Question
when i upgraded from windows...
when i upgraded from windows xp to windows 7 professional i lost my internel speakers
in my pc how do i turn them back on??
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/13/2010
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Maggie P
Maggie P, Computer Support Specialist
Category: Computer
Satisfied Customers: 527
Experience: 30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE
Verified
Hello and thank you for using Just Answer.

What make and model computer do you have?
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Customer reply replied 8 years ago
hp pavilian m7463w
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Visit the HP website (http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=1847156&) and download and install the audio drivers for your model. If no Windows 7 driver is listed then download the Vista version.

Let me know how that goes.
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Customer reply replied 8 years ago
the system speakers for this pc, the drivers are not installed
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Did you install the audio driver from the link I provided?

From Control Panel > Device Manager click the cross next to Sounds Video and Games Controller, and let me know what is listed under it.
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Customer reply replied 8 years ago

Maggie p.

the sound video and game controller shows

hauppauge win tv pvr pci II 26xx and high definition audio device.

I clicked on the audio device and my pc showed the device is working properly.

I still have no sound or a way to turn the device up

Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
From the Device Manager right-click on High Definition Audio Device and select Uninstall. Windows should automatically re-install the sound driver.

Let me know if you have sound now.
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Customer reply replied 8 years ago

Maggie p

I right clicked high def audio device and selected uninstall, this process removed

the device from my pc. I have re-installed the device, what next, what about my

system speaker device??

Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Sorry I'm out of ideas. I will opt out so other experts can help.
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Tech Support Specialist: Sudipto, Hardware Engineer replied 8 years ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,152
Experience: Certificate Course In Computer Maintenance
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Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.

Can you please open this LINK and follow the instructions to resolve the issue and let me know if you face some problems.
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