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My friend can no longer get me at my e-mail. We have been e-mailing…

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My friend can no longer...
My friend can no longer get me at my e-mail. We have been e-mailing for 5 years and she can no longer get to me. The e-mails are not in spam either. If I send her an e-mail she can answer that but she cannot send me one herself. She is bkamler @sbcglobal.net and [email protected] please help us.
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/13/2010
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Maggie P
Maggie P, Computer Support Specialist
Category: Computer
Satisfied Customers: 527
Experience: 30+yrs computer experience, HNC Computing, Microsoft Certified Professional, CompTia A+, ASAP, UNITE
Verified
Hello and thank you for using Just Answer.

  1. Email addresses are removed for security, could you please tell me your email provider, just the part after the @ sign.
  2. Do you login to webmail or use an email client such as Outlook, Thunderbird etc
  3. Can you receive email from anyone else?
  4. Does your friend receive any notification of undelivered mail?
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Customer reply replied 8 years ago
yahoo.com no I do not use any of the above Yes I can receive e-mail from anyone else Yes she receives notification of undelivered mail
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
What is the message she receives?
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Customer reply replied 8 years ago
mail delivery system not accepted. 0 time ( not even 1 minute went by from the send of the message to no delivery
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Does the undelivered notice contain any of the following information

  • The date and time the message was bounced,
  • The identity of the mail server that bounced it,
  • The reason that it was bounced
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Customer reply replied 8 years ago
bounced back on June 13th at 8:23
identity of server:mailer [email protected]
reason:auto delivery generated status notification action failed
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Was there a diagnostic code?
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Customer reply replied 8 years ago
no not any diagnostic code
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Without a diagnostic code or status code from the delivery report then I'm afraid it's like shooting in the dark.

Ask your friend to try sending another email, tell her not to attach anything just to send text. Check she is typing the correct email address. If it fails first time then ask her to try a 2nd time and let us know if either mail goes through or not.

Ask her to send the entire report and let me know if it includes a status code or diagnostic code.
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Customer reply replied 8 years ago
hello, I found out there is a code. It is ;5mqt;554 delivery error dd
Customer reply replied 8 years ago
also I use safary and she uses firefly
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Does your friend use webmail or an email client eg Outlook, Windows Mail, Thunderbird?
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Customer reply replied 8 years ago
my friend says she has firefox and I use safari
Tech Support Specialist: Maggie P, Computer Support Specialist replied 8 years ago
Ask your friend to open Firefox and click Tools > Clear Recent History. In the window that pops open put a check in Cookies and Cache then click Clear Now.

Close Firefox then re-open it. If she is automatically logged into her email account ask her to logout then login again. Try sending you an email. If it fails ask her to try re-sending and see if it goes through a second time.

Let me know how that goes.
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Category: Computer
Satisfied Customers: 527
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