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my g mail account is frozen does not open what can i d

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my g mail account is frozen does not open what can i d
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/12/2010
Tech Support Specialist: Santonu, Computer Support Specialist replied 8 years ago
Santonu
Santonu, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,831
Experience: Diploma in Hardware
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Hello,


What happens when you try to login to Gmail. Do you get any error message ?


Thanks

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Customer reply replied 8 years ago
No I can log in however once i log in I can not open emails, i can't access my contacts or do anything else in the gmail page
Tech Support Specialist: Santonu, Computer Support Specialist replied 8 years ago
Let me know the version of Firefox you are using.


Open Firefox, click Help menu-> About


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Customer reply replied 8 years ago
firefox 3.6.3
Tech Support Specialist: Santonu, Computer Support Specialist replied 8 years ago
Lets try the following steps first:


In Firefox, click Tools-> Clear Recent History

Or press Ctrl + Shift + Del (press and hold Ctrl and Shift keys, press Del)

Select Everything beside Time range to clear

Click Clear Now

Restart Firefox, test the issue and let me know


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