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I am getting a pink and green horizontal line on start up,

Customer Question
what is causing this? It...
I am getting a pink and green horizontal line on start up, what is causing this? It stays on the bottom of the screen, very thin line...
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/12/2010
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified
Hi ,

Welcome to JustAnswer

Its not the virus

Please try to remove and reinsert RAM ...

Thanks & Regards

Satchi
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Customer reply replied 8 years ago
RAM? how do I remove and reinsert RAM?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
May I know the computer model number ?
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Customer reply replied 8 years ago
OK, I just read instructions online, it is an HP dv4 laptop notebook...I guess I will try and ask someone to do this for me....thank you....
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Remove the RAM cover underneath of the laptop and remove the RAM and reinsert

Thanks
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