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Hi, I tried to renew my subscription to McAfee about two…

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Hi, I tried...
Hi, I tried to renew my subscription to McAfee about two hours ago and paid the renewal charge with my credit card. I was unsuccesful at loading the new program. The screen said I had to remove the old program ( ? ) and I don't know how to do that ...or much else.
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/12/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thanks for using JustAnswer.

First off, please download the McAfee Consumer Product Removal Tool using the following link:
http://tinyurl.com/mzk9z

Done that, run it in order to remove any trace(s) of McAfee still present in your system, then reinstall the security program once again ..hopefully, this should resolve the issue all right.

In order to download and install McAfee in your system:

From www.mcafee.com:

1. Go to http://us.mcafee.com.
2. Click Support at the top of the screen.
3. Click My Account.
4. Enter the email address and password you originally registered with and click Log In.
5. Find the product and click the blue arrow under Download/Install.
6. Wait while the service downloads.
7. After it is downloaded, follow the prompts to install the service.

OR

From www.mcafeestore.com:

1. Go to http://www.mcafeestore.com/mcafee/cs.
2. Enter your order number and password XXXXX the Quick Order Lookup box at the top right, and click Find.
3. Click Download.
4. Click Save and choose where you would like to save the product. We recommend saving the file to your Desktop for easier access.
5. After choosing the location on the Save As screen, click Save and your download will begin.
6. Once the transfer is complete, go to the location to which you downloaded the program and double-click on the file to begin installation.
7. Follow the on-screen instructions to complete the installation of the McAfee product.

Let me know how you get on.

Regards
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