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There is a small screen that claims to be a McAfee site advisor…

Customer Question
There is a small screen...
There is a small screen that claims to be a McAfee site advisor that pops-up on my screen when I'm on FireFox and freezes the screen. I cannot even close the screen. If I open explore and use it the box eventually pops up there and freezes that screen. While I can then go over to firefox the box follows me. I cannot get rid of this box. It popped up yesterday. I've tired closing down my computer and bringing it back up but the box just comes back. PLEASE HELP ME GET RID OF THIS BOX
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/11/2010
Tech Support Specialist: joytinu, Computer Support Specialist replied 8 years ago
joytinu
joytinu, Computer Support Specialist
Category: Computer
Satisfied Customers: 297
Experience: B.E.
Verified
hi

Thanks for your question.
i think its some kind of malware.

start your computer in safe mode and run a virus scan

http://www.pchell.com/support/safemode.shtml

also it could be due to some toolbar or software that was automatically installed.

remove them from control panel

also update your firefox

http://www.mozilla.com/en-US/firefox/personal.html

 

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Hi, and thanks for using JustAnswer.

McAfee SiteAdvisor is not malware; please do not accept any answer yet.

Now, I assume you have McAfee installed as your security program?

Regards
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