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how to fix a windows mscalo.dll loading error

Customer Question
how to fix a windows mscalo.dll loading error
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/11/2010
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi, and thanks for using JustAnswer.

Do you get this error message at startup? Also, are you using Windows XP?

Regards
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Customer reply replied 8 years ago

 

yes to both questions

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
All right ..since when has this error been coming up? Also, do you have any security program installed?

Regards
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Customer reply replied 8 years ago

 

problem just surfaced about 2 weeks ago

 

AVG 9.0 installed

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ...that seems to be the remnant of a malware infection; now, please download and install the following freeware security program, Malwarebytes' Anti-Malware:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.htm (click the green 'Download Now' button)

Done that, run and update the same and carry out a full system scan ..check if that error still comes up at startup now.

Keep me posted.

Regards
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Customer reply replied 8 years ago

anti-malware software scan did not work

 

got another suggestion?

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Do you still get the same error message at startup now?

Regards
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Customer reply replied 8 years ago

 

yes - error loading C:\windows\mscalo.dll

module not found

Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
Okay ..now, please go to Start > Run, and type in msconfig; in the System Configuration utility that comes up, click on the Startup tab.

Is there any entry related to the error message, listed?

Regards
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Customer reply replied 8 years ago
no, but 'mscalo' is checked as one of the 15 listings under 'startup item'
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 years ago
I see; please uncheck that item, hit Apply, and restart. Does this resolve your issue?

Regards
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