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very difficult getting on line keep getting message that firefox…

Customer Question
very difficult getting on line...
very difficult getting on line keep getting message that firefox has crashed send report takes 10-15 minutes of hitting restart
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/11/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
Verified

Hi,

 

Have you tried reseting or reinstalling Firefox?

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Customer reply replied 8 years ago
yes
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Click start >

Run >

type firefox -safe-mode

Hit enter.

 

IMPORTANT: There is a space between firefox and -safe-mode

 

Choose all the options except reset bookmarks and click make changes and restart.

 

Let me know, what happens.

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Customer reply replied 8 years ago
receiving a message stating windows cannot find firefox-safe-mode
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
There is a space between firefox and -safe-mode
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Customer reply replied 8 years ago

ok, how long should it take to message to appear its been a few minutes

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

There is no specific time for this, try waiting for some more time, if that does not occurs, it is fixed.

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Customer reply replied 8 years ago
had to run out earlier, still not fixing the problem, followed the steps as directed chose all the options except reset bookmarks and the crash still appears
Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 years ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 41,241
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified
Hi,

Please try this: click on Start->All Programs->Mozilla Firefox->Mozilla Firefox (Safe Mode), then disable all the add-ons: extensions, plug-ins, etc. Then close firefox and re-open it normally. If it works okay, you can click on Tools->Options->General->Manage add-ons and enable back only the add-ons you need one by one.

Thanks,
-Viet
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Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Download and install revo uninstaller: http://tinyurl.com/ydjdzrn

 

Use it to completely uninstall Firefox. While uninstalling using Revo, be sure to delete all the registry keys when it prompts to.

 

Reinstall the latest version from this link: http://firefox.com/

 

Let me know, if that works.

 

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