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hi toshiba technician my toshiba equium vista will not reboot…

Customer Question
hi toshiba technician my toshiba equium...
hi toshiba technician
my toshiba equium vista will not reboot it is say bootmgr is missing
have phoned my tech guys they couldn't help told need back up media
am having trouble getting directly on to the web page to get it
any help will be very much appreciated my email address [email protected]
Submitted: 8 years ago.Category: Computer
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Answered in 6 minutes by:
6/11/2010
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified with over 20 years experience
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Hello,


Welcome to Just Answer! My name is XXXXX XXXXX I will be assisting you.


If you have a Vista install disk then place the disk in the CD drive on the computer then reboot then follow the instructions at the link below:

click here

If you do not have a Vista install disk then you can make a Vista recovery disk following the instructions below then follow the instructions above for the startup repair:

click here
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Customer reply replied 8 years ago
do not have disc can not even get on to the login page to make back up disc need to now how restore the computer need to get into the system to restore it back to factory setting before even thinking asbout creating a back up disc
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Please follow the instructions above for what to do if you do not have a Vista install disk as the instructions give you a step by step on how to create a recovery disk by downloading the files and burning them to disk and then use the created recovery disk to fix the startup issue.
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Customer reply replied 8 years ago

have tried what you said still nothing

Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Were you able to download the recovery disk image file and burn it to disk?
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Customer reply replied 8 years ago
no and asking me to restart computer i can not even turn it off
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
So if you press the power button and hold it down the computer does not turn off?
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