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HP director has just 2 icons that do not support the printer…

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HP director has just 2...
HP director has just 2 icons that do not support the printer after installing new software
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/11/2010
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
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Hi, which software did you install that caused this?
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Customer reply replied 8 years ago
gc_w01_ENU.exe - new complete software & drivers for my PSC 1315xi
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Is this a new printer, or were you trying to upgrade the existing one's software?
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Customer reply replied 8 years ago
Just upgrade . Printer is several years old
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Try THIS file.

J.
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Customer reply replied 8 years ago
Never got an accept button???
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Hi, you should see the Accept button below.

J.
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Customer reply replied 8 years ago
Sorry, did no understand. The file you told me to download is the one I downloaded originally. Also, I purchasd a CD.
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
The file I asked you to download is the full software, the latest version for this printer. Please try to install it.
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Customer reply replied 8 years ago
I already tried tried that software several times. It does not show a progress bar and just quits when it finishes.
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Please try to uninstall the HP software from Control Panel, add remove programs, and then re-install the file I provided.

J.
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Customer reply replied 8 years ago
I already did this. Lets just forget this. It is late and I am tired
Customer reply replied 8 years ago
I tried your answer several times. It did not work. I need something that works
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