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I have three e-mail accounts on outlook 2007, windows vista…

Customer Question
I have three e-mail accounts...
I have three e-mail accounts on outlook 2007, windows vista OS, i keep getting messages to enter my user name and password XXXXX one or more of the accounts. Now, I cannot even sign into my main Comcast e-mail account through the comcast web site. Can you help?
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/10/2010
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago
vasanth
vasanth, Computer Software Engineer
Category: Computer
Satisfied Customers: 119
Experience: B.E.
Verified

Hello there!

 

Please try to configure outlook 2007 as suggested here

  1. Open Outlook. Select Account Settings... from the Tools menu.

    Tools Menu
  2. On the E-mail tab, click New.

    Account Settings
  3. Select "Manually configure server settings or additional server types" and click Next >.

    Manually Configure
  4. Select Internet E-mail and click Next >.

    Internet Email
  5. Enter the following information for E-mail Accounts.

    • Your Name: Enter the name you wish recipients to see when they receive your message.
    • Email Address:This is the address that your contacts' email program will reply to your messages. This is also the address that will get recorded in your contacts' address book if they add you as a contact.
    • Account Type: POP3
    • Incoming mail server: Enter pop3.ivenue.com
    • Outgoing mail server (SMTP): Enter smtp.ivenue.com
    • User Name: Enter your full e-mail address
    • Password: If you wish for Outlook to save your password, check the box labeled Remember Password and enter your password XXXXX the text field.
    • Click More Settings...

    Email Settings
  6. Click on the Outgoing Server tab, and check the box labeled My outgoing server (SMTP) requires authentication. Then choose to Use same settings as my incoming mail server

    Outgoing Server Settings
  7. Click on the Advanced tab.

    • Under Incoming Server (POP3), the port number should be set to 110.
    • Under Outgoing Server (SMTP), the port number should be set to 587.

    Advanced Server Settings
  8. Click OK

  9. Click Next. Click Finish.

 

thanks

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Customer reply replied 8 years ago
what happens to the other accounts i already have set up? should i remove them after setting up the new ones per your instructions?
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

yes, remove them and try to setup them again as in my previous answer.

 

 

thanks

 

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Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago

yes, remove them and try to setup them again as in my previous answer.

 

 

thanks

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Customer reply replied 8 years ago
should I remove them BEFORE setting up the new accounts or AFTER? also, what will happen to the e-mails I already have each of my Inboxes?
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,274
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to JustAnswer..

My name is XXXXX XXXXX I am a member of the expert community here..


 


there is a key statement here that was missed..


 


You said that you couldnt even sign into comcast no through a web browser..


 


This is more then just a outlook or windows mail issue..


 


before you do anything else.. i think you should run a few scans first.. Someone may have hacked your accounts, and you may have a virus on the computer..


 


please attempt the following


 


Please go to the link below and download the free version of malwarebytes.

http://www.malwarebytes.org/

You will have to click through a few windows, make sure to only download malwarebytes, the file name that will download is called mbamsetup.exe

Once downloaded, install and run the file.. When you run it, have it do a quickscan..

Let me know if it finds any infected objects.. then have it remove what it finds..

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Customer reply replied 8 years ago
I already have malwarebytes on my computer. I ran a quick scan which found nothing, but I'm not sure I have the latest updates for malwarebytes. I'm trying to get on my comcast e-mail account from another computer also.
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
Just now seen your message.. Mailbox didnt update..

you said there were three email accounts on outlook..

can you log into the other two?

also..

on the comcast email account..

you cant log in..

try to reset your password XXXXX and then see if you can log in..

http://www.ehow.com/how_2175785_change-comcast-email-password.html


and one more thing..

how long ago did this problem start?
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Customer reply replied 8 years ago
it's fixed now. went into comcast.net & changed passwords; then changed passwords on outlook also. so far so good. thanks.
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
excellent..

Will outlook recognize and get mail from comcast now?

And is it still constantly asking for the usernam and password?
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Customer reply replied 8 years ago
yes, they recognize each other and so far i'm not getting the constant pop-up asking for username and password
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
ok.. in that case..

It seems we have fixed the issue.. I want you to save the link below.. because if the issue comes back.. I want you to contact me and not have to pay a new deposit

http://www.justanswer.com/questions/3lygw-i-have-three-e-mail-accounts-on-outlook-2007-windows-vista

If you are satisfied with the solutions i provided. and their effect on your system..

please click accept, and leave feedback about your experience..

Thank you for trying out our services..

And if you need me.. You know where to find me!
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,274
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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