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Hi Some how I have lost a file and can not get into my add…

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Hi Some how I...
Hi Some how I have lost a file and can not get into my add change programs. Can you help me with that? C:\WINDOWS\system32\rundll32.exe. Please advise.
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/10/2010
Tech Support Specialist: vasanth, Computer Software Engineer replied 8 years ago
vasanth
vasanth, Computer Software Engineer
Category: Computer
Satisfied Customers: 119
Experience: B.E.
Verified

Hello there!

 

To resolve these problems, follow these steps:

  1. Restart the computer in safe mode:
    1. Restart your computer. While your computer is starting, repeatedly press the F8 key on your keyboard. On a computer that is configured to run under multiple operating systems, you can press the F8 key when the Boot menu appears.
    2. When the Windows Advanced Options menu appears, select an option, and then press ENTER.
    3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom of the screen, select the installation that you want to start, and then press ENTER.
  2. Open My Computer, and then open the C:\Windows\INF folder.
  3. Right-click the sr.inf file, and then click Install.
  4. When the installation process has completed, restart the computer.

If you continue to experience one or more of the problems that the "Symptoms" section describes after you have completed the previous steps, restart the computer in safe mode, and then reinstall Windows XP SP1a or install the latest Windows XP service pack.

 

 

thanks

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