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I cant open up my email. My email address is [email protected]

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I can't open up my...
I can't open up my email. My email address [email protected] What do I need to do? I also can't delete old emails.
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/10/2010
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Hi there, and welcome to JustAnswer

 

Can you please tell me the version of windows, and mail program you are using

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Customer reply replied 8 years ago
Microsoft office
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok, when you try to open up your mail program, hold down CTRL and then open it and you should have access.

 

If not then close it, go to start, and type in outlook.exe /resetnavpane and press enter

 

If you still have problems please let me know.

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Customer reply replied 8 years ago
I tried holding down the control key when I tried to open my email and didn't have any luck. To do the next step do I get out of email all together? When I go to start what do I do after I get there?
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

Yes please go out of outlook and close it.

 

click start and in the box type in outlook.exe /resetnavpane

 

Then press enter please

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Customer reply replied 8 years ago
Maybe I'm confused because I'm not sure what outlook is.
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
What happens when you type it in and please enter?
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