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Can you please help me Im trying to get rid of Blue Screen…

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Can you please help me...
Can you please help me? I'm trying to get rid of Blue Screen with Stop code 0X00000024 on windows XP home edition. PC is not rebooting and I can not go into Safe Mode...
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/10/2010
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
Joseph
Joseph, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,054
Experience: Certification in SAP and more than 3 years of experience in Software engineering.
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Do you have a intallation CD for XP ?
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Customer reply replied 8 years ago
yes- I have the installation disc and I have tried to run it....when I place in disc and hit enter blue screen still comes up...
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
Insert the disk and restart the computer. Installation will start by it own.
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Customer reply replied 8 years ago
Ok, PC was on....I inserted the installation disc into the computer-then shut and restarted the PC in normal mode. The blue screen came right back...
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
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Customer reply replied 8 years ago
joseph,

The only two things I can access on the Windows PC (which is displaying the Blue Screen) are the set up menu and boot menu (F2 and F12)... (Almost) Directly after turning on the PC the blue screen comes up. So, I have no access to open anything for download (i'm assuming on that PC....I am currently on my MacBook Pro- which uses Safari and from which I am sending these messages....Having explained this a little further, can I (or should I) download a program from the above link onto a CD- on the MacBook- that I could then use to "fix" the Blue Screen on the Windows PC?

I apologize for any confusion...

-trish
Tech Support Specialist: Joseph, Computer Software Engineer replied 8 years ago
Blue screen of death will only appears on Windows operating systems.

http://www.computerhope.com/issues/ch000217.htm

Try the above link to set Cd drive as your first bootable device. So when you restart the computer with installation CD inside it will directly Boot.
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