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MY PHONE BREAKS UP CONSTANTLY WHEN I AM ON IT. WHAT CAN I…

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MY PHONE BREAKS UP CONSTANTLY...
MY PHONE BREAKS UP CONSTANTLY WHEN I AM ON IT. WHAT CAN I DO TO ALLEVIATE THIS PROBLEM. I HAVE TRIED A REGULAR PHONE AND ALSO A PORTABLE PHONE.

MY E MAIL ADDRESS [email protected] PLEASE GET BACK TO ME ASAP. THIS PROBLEM IS VERY ANNOYING AND THERFORE I CANNOT REALLY USE THE PHONE! SOMETIMES THE PHONE DOESN'T EVEN DIAL OUT ALSO.
Submitted: 8 years ago.Category: Computer
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Answered in 5 hours by:
6/10/2010
Tech Support Specialist: Ryan B., Support Specialist replied 8 years ago
Ryan B.
Ryan B., Support Specialist
Category: Computer
Satisfied Customers: 1,775
Experience: Comptia A+ Certified Technician , with 8+ years Experience
Verified
Hello and welcome to JustAnswer~!

My name is XXXXX XXXXX I would like to assist you with your question.

Is your phone service through magic jack?
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Customer reply replied 8 years ago
YES IT IS THROUGH MAGIC JACK - THROUGH MY WIFI .
Tech Support Specialist: Ryan B., Support Specialist replied 8 years ago
Thank you for the reply.

A quality high-speed Internet connection will ensure a clear voice quality.

If you are experiencing an audio issue not related to your Internet connection:

Please try connecting your magicJack to a different USB port and try again

If that does not work:

 

Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.

If that does not work:

Please try using a different phone with your magicJack

If that does not work:

Right click on My Computer

Click Properties

Click the Advanced Tab

Under Performance, click Settings

Click the Advanced tab

Under Processor Scheduling, check the round button called Background Services

Click Apply

Click OK

Click OK again.

Now restart your magicJack and try a couple of calls to see if the quality improves.

If that does not work:

Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.

NOTE: If you are using the optional USB cord, please try without it.

PLEASE TEST THE SOLUTION BEFORE ACCEPTING MY ANSWER. IF AFTER ACCEPTING YOU ARE UNHAPPY WITH RESULTS PLEASE ASK FOR MORE HELP. PLEASE DO NOT LEAVE NEGATIVE FEEDBACK

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