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I forgot my password and forgot the answer to my security question…

Customer Question
I forgot my password XXXXX...
I forgot my password XXXXX forgot the answer to my security question - please help
Submitted: 8 years ago.Category: Computer
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Answered in 5 minutes by:
6/10/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,638
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

What's your email server ? hotmail, yahoo, gmail, etc ?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago
hotmail
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

Do you think your account have been hacked ?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago

 

No, I tried to open my e-mail on June 8, 2010 and it kept telling me my password XXXXX incorrect. I tried to answer my security question but that also failed.

 

Thank You,

 

Mary Ellen

Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

Ok, if you don't remember the password XXXXX also don't remember the security question's answer, the only way to recover your account is using the Windows Live/Hotmail Validation Page.

There is a Windows Live/Hotmail Validation Page that they have set up to attempt to validate ownership of an account in cases where the Password XXXXX Basic steps do not work.

The Windows Live ID Validation Page was created to ask key questions about your account (only you would be able to provide to Microsoft) when you created or updated your account.

The more information you provide to Microsoft, the better for their Support Agents to validate your identity.

The direct link to the Validation Page is: https://support.live.com/eform.aspx?productKey=wlidvalidation

This is the best you can do. They should answer in 1 week. Please do that as soon as you possible. I think it is a lot of waiting time, but it is the best we can do, because unfortunately Microsoft does not have phone customer support for Hotmail issues.


Another option would be to create a new account. Please let me know if you need help to do this.

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago

 

 

Thank You - I will let you know if I get help.

 

Mary Ellen Swanger

 

 

Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Hello! Smile

Have you tried the solution ?

Please click the Accept button if you think I helped and I deserve a positive feedback.

Thank you

John Cappucci
Computer Science Engineer

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Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Hello and good afternoon Smile

Have you tried the solution ?

Thank you

John Cappucci
Computer Science Engineer
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