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I try to download firefox and i click on download and the run…

Customer Question
I try to download firefox...
I try to download firefox and i click on download and the run box doesnt come up
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/10/2010
Tech Support Specialist: Michelle, Computer Support Specialist replied 8 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,066
Experience: B.Sc. Computer Science with Honors
Verified
Hi JACUSTOMER-axkn1s1x-. Thank you for asking your question on JustAnswer.

Do you get any error while executing the setup file for firefox?
-What operating system are you using?
-What internet browser are you using?
-What have you already tried?

Thank you again for trusting us with your problem. Please reply as soon as possible so that we can finish answering your question.
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Customer reply replied 8 years ago

i dont get errors... im using internet explorer.. i tried rebooting.. I tried downloading again like 50 times

 

Tech Support Specialist: MD.REHAN, engineer replied 8 years ago
MD.REHAN
MD.REHAN, engineer
Category: Computer
Satisfied Customers: 3,661
Experience: computer specialist
Verified

Hi,

I am another expert.I will be happy to help you.

 

Please follow this link to download firefox- http://download.mozilla.org/?product=firefox-3.6.3&os=win&lang=en-US

 

Tell me if a window comes up with option run,save and cancel.

 

 



Edited by Md.Rehan on 6/10/2010 at 4:18 AM EST
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Tech Support Specialist: Michelle, Computer Support Specialist replied 8 years ago
Dont accept till the issue is resolved. Downloading and reinstalling is not the solution as its already mention above that the steps have been tried my fellow expert might have misunderstood the question, however this look like the executable file is being stopped by some inernet windows service error due to that the firefox is not getting installed.


Download and run the tool given below after runnning the scan restart the computer and then try downloading firefox aand install it will work fine.

Download Trojanremover
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