Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I purchased Norton 360 4.0 two weeks ago and i am

Customer Question
I purchased Norton 360 4.0...
I purchased Norton 360 4.0 two weeks ago and i am not able to installthe new version. The disc is in the DVD/CD drive, but the computer is not recognising the drive. My computer is a Gateway GT5062E.
Submitted: 8 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
6/10/2010
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
James
James, Sr. Computer Support Expert
Category: Computer
Satisfied Customers: 15,908
Experience: 20 years of experience building, fixing and servicing PCs and operating systems.
Verified
Hi,
If you put another CD in the drive, is it recognized?
Ask Your Own Computer Question
Customer reply replied 8 years ago
Right now, it is not recognising a ny disc in the drive.
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
How about a music CD, will it recognize that?
Ask Your Own Computer Question
Customer reply replied 8 years ago
It doesen't seem to recognize anything.
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
When did this start?
Ask Your Own Computer Question
Customer reply replied 8 years ago
I haven't used the drive for several months
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Okay When you open My Computer, do you see the drive letter?
Ask Your Own Computer Question
Customer reply replied 8 years ago
Yes. But when I open the drive a window pops up stating this contains recovery partition protected by PC Angel
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
That's not the CD drive, then...
Which drive letters do you have in My Computer?
Ask Your Own Computer Question
Customer reply replied 8 years ago
Local disc C, MMC /SD (F), Local Disc D (this is the drive I have used for music and to
read DVD & CD, Compact Flash/II (G), MS/MS P:ro (11). That's all that is in the listing.
I hope I didn't delete a drive by mistake.
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Does drive D have a CD icon/picture, or it looks like drive C's picture?
Ask Your Own Computer Question
Customer reply replied 8 years ago
It looks the same except the letter
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Right click my computer, then click manage. Click device manager. Open cd drives, do you see a cd device?
Ask Your Own Computer Question
Customer reply replied 8 years ago
What should I do after I open DVD CD drives?
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Just tell me if you see any devices in there please.
Ask Your Own Computer Question
Customer reply replied 8 years ago
TSST corp CD/DVDW TS-H552D
Tech Support Specialist: James, Sr. Computer Support Expert replied 8 years ago
Ok, great.
Now click Disk Management (under my computer, properties, manage).
Do you see the CD drive?
Ask Your Own Computer Question
Customer reply replied 8 years ago
Yes
Customer reply replied 8 years ago
It shows (C) Partition Basic NTFS Healthy SYSTEM
(d) Partition Basic FAT32 Healthy
Tech Support Specialist: Dustin, Computer Support Specialist replied 8 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Welcome to JustAnswer.com

My name isXXXXX am one of the experts who will assist you today!

i have a different approach id like to take..

please go to the link below.

http://support.microsoft.com/gp/cd_dvd_drive_problems


click the green run now box on the page..have it run the diagnostic and fix any errors it finds..

once it has done so..

restart the computer.. then..

open and close the cd drive with the norton cd installed..

It should start installing automatically.. if not.

then go to the link below

http://www.symantec.com/norton/downloads/trialsoftware/register.jsp?pvid=n3604&om_ext_cid=hho_tbyb_us_cnet_n360_ppd_01

download the free trial..

And then you can install it..

And then you can use the product key or license you have with the cd.. to fully activate norton..

let me know if you run into any difficulties.. thanks.
Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,270
14,270 Satisfied Customers
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have a problem with my Sony Vaio VGN-FW300 laptop, I am running
I have a problem with my Sony Vaio VGN-FW300 laptop, I am running Vista: My computer is only recognising certain discs: It IS possible to play shop bought DVD to play only. It is NOT possible to read … read more
Jeremy
Jeremy
1,344 satisfied customers
I have a Sony VAIO laptop that came with Roxio software. Several
I have a Sony VAIO laptop that came with Roxio software. Several months ago, I tried to save disk space, so I uninstalled and removed the Roxio software, thinking I didn't need it. Now my optical driv… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My old computer on which I had a paid-for copy of Microsoft
My old computer on which I had a paid-for copy of Microsoft Publisher, has crashed and been replaced with a new computer with Windows7 as the software I do not know how to reinstall my Publisher as I … read more
Dr-Obbins
Dr-Obbins
Global Information Service Technician
14 satisfied customers
I purchased Norton 360 Version 4.0 about 2 months ago. I loaded
I purchased Norton 360 Version 4.0 about 2 months ago. I loaded the product on one desk top and 2 portable computers. My desk top just crashed and I purchased a new replacement laptop. Can I load 360 … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
How do I download the Norton system which I received with mt
How do I download the Norton system which I received with mt new DELL INSPIRON? I don't know how to load the CD on my computer!… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I changed to Windows 7 and am trying to load Norton 360, 4.0.
I changed to Windows 7 and am trying to load Norton 360, 4.0. Norton worked on my old system but when I put the disc into my computer, I hit launch, then install and the disc runs but It doesn't compl… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I am trying to use express renewal to install the Norton 360
I am trying to use express renewal to install the Norton 360 4.0 Premier Editon 2011 on my computer by keying in the Product Key but it kept saying that the key product number is XXXXX I just bought t… read more
Cris
Cris
62 satisfied customers
I have a Compaq Presario SR1750NX. Today it does not recognize
I have a Compaq Presario SR1750NX. Today it does not recognize all CDs in the dvd reader. I'm trying to load a new version of Norton 360. It also will not recognize a new Turbotax CD. As a test, I ins… read more
Andy
Andy
Computer Consultant
MS Electrical Engineering
5,316 satisfied customers
I am trying to type in my Product key. I have received the
I am trying to type in my Product key. I have received the message, that I have successfully created a Norton Account. I have Windows XP. I have clicked Install, but Ihad to uninstall Norton 360 3.0. … read more
James
James
Sr. Computer Support Expert
15,908 satisfied customers
computer crashed hard driv died istalled new hard drive need
computer crashed hard driv died istalled new hard drive need to reinstall norton system.Order conf. no. np16361068,prod. key,tgwt3-qfrwy-w9jgt-ywtcq-kxjfw.Can you help me with this?… read more
Nimman
Nimman
Vocational, Technical or Trade Scho
325 satisfied customers
i bought norton 360 version 4.0, but cant make it work. it
i bought norton 360 version 4.0, but can't make it work. it just uninstalls the old version but won't load the new one. it hasn't asked me for the product key. i'm not much of a techno, and can't see … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Hi i installed norton 360 a while ago and after that my cd/dvd
Hi i installed norton 360 a while ago and after that my cd/dvd drive has gone, it work off and on for a while but now nothing, not even showing in device manager. i have uninstall norton and nothing c… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Have purchased Norton Internet Security 2010 for my laptop
Have purchased Norton Internet Security 2010 for my laptop running Vista Home Premium, I cannot get it to install, it is saying that a previous Norton software has been detected and needs to be remove… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I cannot copy data from the hard drive to a disc. I am able
I cannot copy data from the hard drive to a disc. I am able to copy songs to a disc but not data. I used windows xp as well as roxio. The dvd player works in the computer as I can see dvvd and cds tha… read more
Ben M
Ben M
Associate Degree
322 satisfied customers
I am attempting to do my Norton 360 backup and I get the message
I am attempting to do my Norton 360 backup and I get the message to "insert a new or unused CD" I am using a new package of DVDs that I just opened.… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I just purchased Norton 360. One of my 3 pcs has no av
I just purchased Norton 360. One of my 3 pc's has no available cd/dvd to insert the disc. Can I download the Norton protection I purchased instead of using the disc?… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Have Norton A360, version 2 on CD disc,was invited to try Norton
Have Norton A360, version 2 on CD disc,was invited to try Norton A360,version 3 free of charge. Has let me down twice losing cover. I wished to go back to my Norton A360, version 2 so I ran Norton rem… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I have purchased a BENQ dvd drive on ebay for my XBOX 360 as
I have purchased a BENQ dvd drive on ebay for my XBOX 360 as the original one was not working. I have installed the new BENQ drive, and though the XBOX powers up ok, when a disc is put into the drive,… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x