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Had a compac desktop.. put linksys on it.. ran perfectly for…

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Had a compac desktop.. put...
Had a compac desktop.. put linksys on it.. ran perfectly for 3.5 years. Got a new compac desktop on Friday... Can't get same linksys to operate on compac desktop. What have I done incorrectly? Linksys still operatin on my Laptop. Just won't work with new desktop. Oh, purchased a new printer, too: HP 4500 wireless.

Rev. Dr. S. Poullard [email protected]
XXX-XXX-XXXX - after 5pm central.
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/9/2010
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8,148
Experience: Professional computer engineer working as systems developer with top multinational company.
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Hi,

 

What is the problem with the new desktop?

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Customer reply replied 8 years ago
The computer tried to diagnose the "connection" problem: "couldn't identify the problem. So, I attempted to put the software for Linksys into the new computer, but I didn't have a password. So, I gave up!
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Two things I need to know.

1. Are you using ethernet to connect the router?

2. What is the operating system of new computer and have you setup a new connection in it?

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Customer reply replied 8 years ago
Can you help me fix this computer?
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago

Yes I can and I am trying.

 

But I need some info to help you:

Two things I need to know.

1. Are you using ethernet to connect the router?

2. What is the operating system of new computer and have you setup a new connection in it?

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Customer reply replied 8 years ago

Don't know what ethernet is - so, I'm probably NOT using it.

New system is Windows 7. I can do word processing - does that mean I've connected to it?

I tried to install Linksys to new computer, but it asked for a password. I don't know it!

I also have a new HP 4500 Wireless printer. Could that stop my internet from working?

Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
Are you using Wireless internet and is it asking for network password?
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Customer reply replied 8 years ago
No. When I attempted to put the Linksys software into the new computer, the linksys-router software asked for a password!
Tech Support Specialist: Ansh P., Computer Systems Analyst replied 8 years ago
You mean is it the routers setup page?
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