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Hello, I am new to this site, my Lap top keeps on getting svchost.exe,

Customer Question
sysinternal, security and windows security...
Hello, I am new to this site, my Lap top keeps on getting svchost.exe, sysinternal, security and windows security pop ups. . .
and my Lap top has been shuting it self down and restarting it self and running slow. . . Start ups take for ever as well. . . Any sugetsions????
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/9/2010
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified
Hello,


Welcome to Just Answer! My name is XXXXX XXXXX I will be assisting you.

It sounds like there may be malware on the system. Next run a full scan using your current antivirus software then download and run the free version of Malwarebytes at the link below:

click here

then after the scan is complete, reboot the computer and if any symtoms remain do the following:

1. Click the Start button, then click Programs, click Accessories, click System Tools, and then click System Restore.
2. If you are prompted for an administrator password XXXXX confirmation, enter the password XXXXX provide confirmation.
3. Click the Restore My Computer To An Earlier Time radio button and click Next.
4. Now on the calendar that appears select the restore point that is at or before the date the issue first occurred and click Next.
5. Click Next again to start the restore process which will include a reboot.




Edited by David L on 6/9/2010 at 3:20 PM EST
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