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i just upgraded my gateway 6440 with a new western digital…

Customer Question
i just upgraded my gateway...
i just upgraded my gateway 6440 with a new western digital 250 gb h/d and installed windows 7. now my system reports i do not have a sound card installed and that my video card is not sufficient to handle the system requirements fully. what can i do about these issues???
Submitted: 8 years ago.Category: Computer
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6/9/2010
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

Can you please dowload the advisor to see if your computer is capable of running windows 7

 

http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

 

It will tell you the correct results.

 

regarding your sound card, please go to start, right click on computer and select manage

 

then in the new window, go to device manager, find the sound card in the list, right click on it and go to properties. then update driver and it should then be installed correctly.

 

If you have difficulties or require additional information, please do not hesitate to contact me.

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Customer reply replied 8 years ago
i did as you suggested...i received a message stating that it could not find a driver for me...
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
ok, can you give me the make and model of the sound card please
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Customer reply replied 8 years ago
since the computer does recognize a sound card, i cannot find the info you are asking for...any suggestions???
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

Yes, please go to the below link

 

http://support.gateway.com/support/drivers/search.asp?st=pn&param=1008824

 

Download both sound drivers for Vista to your desktop.

 

Right click on the file and go to properties, compatibility and choose Vista and ok this. then right click and select "run as administrator" to install them

 

Do the same for the video driver to be sure.

 

Please let me know if you have continued difficulties

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Customer reply replied 8 years ago
okay...successfully installed the 1st VISTA audio driver but had a failure on the 2nd. retried and had second failure. The video download wouldn't install because the screen info said that my gateway 6440 had the necessary drivers to support the VISTA platform. Is there a major difference between the vista and '7' platforms from a video card standpoint??
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

Was there an error with the fail? What was it?

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Customer reply replied 8 years ago
...just said 'Failure' and error in downloading...
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
ok tanks, to confirm you right clicked and selec ted "run as administrator"?
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Customer reply replied 8 years ago

yes

 

Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
ok, Can you test if the sound is working please
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