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My printer has started to print 1 inch true colour then the…

Customer Question
My printer has started to...
My printer has started to print 1 inch true colour then the rest of the photo heavy blue(no greens)
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/9/2010
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified
Hello,


Welcome to Just Answer! My name is XXXXX XXXXX I will be assisting you.


First, please provide more details so that I can better assist you.

What is the make and model of the printer?

It may be that the printer heads need to be cleaned. So next follow the instructions at the link below to clean the printheads and let me know if you need assistance with any of the steps:

http://printscan.about.com/od/howto/ht/cleanprintheads.htm
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Customer reply replied 8 years ago
My printer is a HP photosmart7450 .Used mainly for photo printing,its been working fine,then the prints started to come out ,first inch fine ,then overall blue cast,changing the cartridge makes no difference.
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok so in addition to changing the cartridge you also ran a a few print head cleaning cycles correct?
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Customer reply replied 8 years ago
NO
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok then please run the print head cleaning cycles next as that may resolve the issue (run them at least a few times). Please let me know if you need assisstance on how to do this.
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Customer reply replied 8 years ago
I would like assistance please as my user guide is only in Portugese.Regards Peter
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok then next click Start then Programs then HP then HP Solution Center and then select Settings.In the dropdown box select Printer Settings then select Printer Toolbox and under Device Services select the option to Clean Printheads.
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Customer reply replied 8 years ago
David,thanks for the information but!,My softwear dose not reconise windows vista.although i can load the printer via the normal usb reconition.i do not have access to any of the HP softwear and no HP logo ,or access to tool bar
Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok then another way to clean the print heads is to follow the procedure at the link below:

click here
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Customer reply replied 8 years ago

Hi david .I tried 'About com'and got as far as printer preferances.which then says there are five tags across the top.!choose MAINETENANCE.fine.But mine says-

advanced-printing short cuts-paper/quality-effects-finishing-colour.

clicking any one of these will not bring up mainetenance.so once again i have come to a full stop.

Tech Support Specialist: David L, Systems Engineer replied 8 years ago
Ok so printer software places the print head cleaning button in different places and not always under maintenance. Please follow the steps at the link below and let me know if you are then able to find the print nozzle cleaning button:

click here
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