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installed xp service pack 3. Windows will not start...getting…

Customer Question
installed xp service pack 3...
installed xp service pack 3. Windows will not start...getting blue screen then black requesting safe mode restart. Microsoft support online only gives fix for McAfee software, I have Norton security software...is the fix the same?
Submitted: 8 years ago.Category: Computer
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Answered in 1 minute by:
6/9/2010
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14,638
Experience: Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Please try booting with the "Last Known good configuration"

1- Restart the computer and immediately press F8 repeatedly (before the windows logo appears), until you get the Boot Menu.

2- Choose "Last Known good configuration" and press ENTER

3- Wait for windows to be completely loaded

4- Restart your computer on normal Mode.

5- Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago
have tried this several times, windows boots half way the goes back to boot menu and tries to restart again...still not working...please help
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

Are you able to see the error number on the blue screen ?

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago
No, just flashes blue screen then goes to boot menu?
Tech Support Specialist: Engineer John C., Computer Science Engineer replied 8 years ago

I am sorry but I am out of ideas. I will opt out so any other expert can try to help you.

Thank you
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Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

Can you please put the windows XP disk in the computer. Start the computer and keep pressing a key until it loads the disk.

 

Choose to repair windows and let it complete.

 

then please try again to reinstall the service pack.

 

Please let me know if you continue to have problems.

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Customer reply replied 8 years ago
it is not working, will take to a technician
Customer reply replied 8 years ago

Your answers did not work (I have already replied to you). I have since taken my computer to a technician to have fixed.

 

Do not wish to pay, answers did not work.

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