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I just moved my HP computer and printer to my vacation home…

Customer Question
I just moved my HP...
I just moved my HP computer and printer to my vacation home and reconnected same. The printer will not accept printing commands from computer?
Submitted: 8 years ago.Category: Computer
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Answered in 7 minutes by:
6/9/2010
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2,682
Experience: 4+ yrs of Hardware & Software Troubleshoot exp
Verified
Hi ,

Welcome to JustAnswer

May I know the printer model number ?

Which operating system you are using ?

Thanks & Regards

Satchi
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Customer reply replied 8 years ago

HP officejet J4680c All-in-one

 

Windows 7

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Goto below link and downlaod the softwrae and install it

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77044-1&lc=en&dlc=en&cc=us&os=4062&product=3710042&sw_lang=


then reboot the computer and connect the printer and print
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Customer reply replied 8 years ago
I'm having trouble with download instructions? Isn't there a simpler way to fix this problem?
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay

click the below link and downlaod the software and install it

http://tinyurl.com/2c9dyn8
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Customer reply replied 8 years ago
Can you correct this problem without a download? I'm having difficulty with it!
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Do you have the CD came with printer ?
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Customer reply replied 8 years ago
No
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okk

Then you need to download the software anyhow
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Customer reply replied 8 years ago
Maybe I'm not following download instructions properly, but nothing positive seems to happen. Computer jammed last time around.
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Goto below link and then click on Download

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77044-1&lc=en&dlc=en&cc=us&os=4062&product=3710042&sw_lang=



after that install it

then reboot the computer and connect the printer and print
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Customer reply replied 8 years ago
Evidently, you can't fix my problem without a download and i can't accomplish that. So, does that mean you can't help me???
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Ok

May I know which operating system you are using ? XP/VISTA
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Customer reply replied 8 years ago
I already told you it is a windows 7
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okay sorry for that

Goto STart>>All Programs>>Accessories>>run

Type devmgmt.msc

then right click on all driver under Universal Serial BUs and uninstall them

then reboot the computer

and try again to print
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Customer reply replied 8 years ago
Under "universal serial bus controllers" there is no reference to "drivers" so what do I uninstall???
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
All items under Universal serial Bus
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Customer reply replied 8 years ago
Are you sure...there are at least a dozen or so items under this heading???
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes they will be load automatically after reboot
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Customer reply replied 8 years ago
Ok I followed your instructions but the printer will NOT accept printing instructions from computer. What now???
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Okk

The printer driver must have been corrupt

You need to install it from downloading from website that I have given already
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Customer reply replied 8 years ago
I have no problem with that except I can't complete the downloading instructions. Maybe I'm doing something wrong. Can you give explicit downloading instructions step by step???
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Its straight forward

click the below link



http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77044-1&lc=en&dlc=en&cc=us&os=4062&product=3710042&sw_lang=


then click on DOwnload

after that install it

then reboot the computer and connect the printer and print
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Customer reply replied 8 years ago
Well, I tried again but after rebooting the printer will not respond to computer. We might be more successful by telephone. If you can't do it this way, please refer me to someone else or simply cancel your services. Sorry!
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes ofcourse


I will open this to other experts ..

Thanks
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Customer reply replied 8 years ago

Your suggestions did not work. You said you would refer this problem to another expert. Did you???

Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
Yes I have already done that ...

Any expert who knows the answer will contact you
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Customer reply replied 8 years ago
Ok. I'm waiting!
Tech Support Specialist: Satchi, Computer Software Engineer replied 8 years ago
No need for waiting long

You will get email when other expert joins you
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