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I am a 77 year old man and not a wiz on computers. I purchased…

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I am a 77 year...
I am a 77 year old man and not a wiz on computers.
I purchased a new HP computer (upright desktop) in October 2008 which came with the Vista Home Premium software. Until a few days ago, I had not tried using the facility to put discs into the computer and download or upload from and to the disc. When I did try, it didn't work.
I asked many of my savvy family to try doing this operation and none of them could.
The message that comes up is as follows:
Device status. This device canot start (Code 10) Click check for solutions to send data about this device to Microsoft and to see if there is a solution available.
Could you please help me overcome this problem
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
6/9/2010
Tech Support Specialist: joytinu, Computer Support Specialist replied 8 years ago
joytinu
joytinu, Computer Support Specialist
Category: Computer
Satisfied Customers: 297
Experience: B.E.
Verified
hi

please follow these steps

http://support.microsoft.com/kb/310123

if this doesnt help then you will need to install the CD drivers.

you can download them from here

http://welcome.hp.com/country/us/en/support.html

if you donw know how to install driver, you can get some help
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