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I upgraded from Windows XP prof 32 bit to Windows 7 64 bit.

Customer Question
I had approx 4000 photos...
I upgraded from Windows XP prof 32 bit to Windows 7 64 bit. I had approx 4000 photos on Elements 6 on the older PC. Ordered Photoshop elements 7 for new machine.

I used external memory to transfer the photos to the new HP HDX PC.

The number of photos tripled and they are not organized as previously.

I transfered my Photoshop Elements 6 software to new PC. It registers twice as many photos appx 8,000, and is not organized as previously.

I still have my old Gateway with Photoshop Elements 6 loaded and all the photos in their proper organization.

How do I get the photos into Elements 7? and will Elements 7 accept the organization from Elements 6 32bit or do I have to recreate the wheel? Very frustrated.

I do have the CD for Elements 7, but not for 6.
Submitted: 8 years ago.Category: Computer
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Answered in 15 minutes by:
6/8/2010
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there, and welcome to JustAnswer

 

Can you do the following please, this will remove the double photos from the computer and is free.

 

http://www.moleskinsoft.com/

 

Then you will know you have all the photos.

 

Then try to do the re-import again please.

 

Let me know if you still have difficulties.

 

 

 

 

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Customer reply replied 8 years ago
Richard C How does this website work? Does it search my computer for pictures to eliminate?
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

You down load the program (free)

 

Run it and it will show you all duplicates of the files which you can then delete.

 

Please let me know if you have problems

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Customer reply replied 8 years ago
Richard C I ran the program So sorry but not the answer. After running the program I went into Photoshop Elements 6 and same scenario. over 8000 photos.
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
When you just paste the photos in windows from the memory stick. Do you then get 8000?
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Customer reply replied 8 years ago

My external backup HP simplesave has the correct number of photos.

Tech Support Specialist: Richard, Computer Specialist replied 8 years ago
ok, can you please copy them to the computer's C drive in a folder. Then try to organise them please.
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Customer reply replied 8 years ago
Oh how I tried! Nada. Same old same old.
Tech Support Specialist: Richard, Computer Specialist replied 8 years ago

ok so when you copy to the computer you also get 8000 photos?

 

Then please do the following on the windows XP machine

 

Go to start, run and type in cmd and press enter

 

In the black box type in chkdsk volume:/f

 

Change the word Volume for the drive letter of the external hd eg: if its F drive then it would be chkdsk f:/f Then when it is completed, try to copy over again pleae.

 

If you still have the problem, disable your antivirus on the Windows 7 machine and then try please.

 

Let me know if the problem persists

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