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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37524
Experience:  Over 20 years of consulting to the IT industry
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How can I unfreeze the cursor on my computer

Customer Question

How can I unfreeze the cursor on my computer
Submitted: 7 years ago.
Category: Computer
Expert:  Ansh P. replied 7 years ago.

Hello,

 

Welcome to JustAnswer.

 

Even after you restart the computer, the cursor is stuck?

Customer: replied 7 years ago.
I HAVE TURNED THE COMPUTER OFF AND BACK ON AGAIN BUT CURSOR IS STILL FROZEN
Expert:  Ansh P. replied 7 years ago.
Are you using a USB mouse?
Customer: replied 7 years ago.

YES I HAVE A WIRELESS MOUSE AND KEYPAD - KEYPAD IS WORKING OK ALL BATTERIES HAVE BEEN CHECKED

 

Expert:  Ansh P. replied 7 years ago.

Click start >

Run >

Type devmgmt.msc >

Hit enter >

In device manager >

Expand Universal Serial Bus Controllers by pressing + >

Right click on each item under it and choose uninstall(Specially any unknown devices) >
(Your mouse or keyboard may stop functioning anytime, do not worry just restart)

Now restart the computer(Important)>

The USB drivers will be automatically installed >

Try to connect the device again to different USB port.

 

See if that works.

Customer: replied 7 years ago.
HOW CAN I CLICK START IF THE CURSOR IS FROZEN
Expert:  Ansh P. replied 7 years ago.

Press the windows key in keyboard or use a PS2 mouse.

 

For typing you can use tab key + Key board.

Customer: replied 7 years ago.
PS2 MOUSE NOT MOVING CURSOR EITHER
Expert:  Ansh P. replied 7 years ago.
Remove all other USB devices except keyboard. Restart the computer and do this using the PS2, if it fails, use the keyboard.
Customer: replied 7 years ago.
THIS HAS NOT WORKED EITHER AND I DON'T KNOW HOW TO USE THE KEYBOARD TO DO AS YOU SUGGESTED EARLIER - I AM A RELATIVE NOICE TO COMPUTERS AND DO NOT KNOW HOW TO WORK WITHOUT A MOUSE AND CURSOR
Expert:  Richard replied 7 years ago.

Hi there, and welcome to JustAnswer

 

Is it possible you put everything back the way it was, and change the batterys in the mouse (or recharge it)?

 

Then hold in the connect button



Edited by Richard C on 5/11/2010 at 10:15 PM EST
Customer: replied 7 years ago.
I HAVE ALREADY CHANGED BATTERIES AND PUT EVERYTHING BACK AS IT WAS BUT CURSOR IS STILL FIRMLY STUCK