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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 20 years of consulting to the IT industry
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WD Firmware Updater will not work on my brand new My Book Essential

Customer Question

WD Firmware Updater will not work on my brand new My Book Essential 1Tb External Drive. Windows sees it but the Updater does not.

I copied the sofftware that was on the WD portable drive onto a drive already on my system and then followed the WD recommended procedure to format theXXXXXinto a single NTFS partition.
Submitted: 7 years ago.
Category: Computer
Expert:  Richard replied 7 years ago.

Hi there, and welcome to JustAnswer


Can you please do the following to make sure its formatted correctly.


Go to start and type in disk management, you will then see disk management in the list. Select it please


In the new window right click on the WD portable drive and select format (do Complete format NOT quick format


When you go to run the update for the firmware, right click on it and select "Run as Administrator"

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