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Anthony Brewster
Anthony Brewster, Consultant
Category: Computer
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WhenI put my CD in nothing happens

This answer was rated:

WhenI put my CD in nothing happens
Hello, are you running Windows XP, Vista, or Windows 7?
Customer: replied 7 years ago.

Thanks! Please do this to fix the problem.



Windows Vista


  1. Click Start Collapse this imageExpand this image Start button, and then click All Programs.
  2. Click Accessories, and then click Run.
  3. Type regedit, and then click OK. Collapse this imageExpand this image User Access Control permissionIf you are prompted for an administrator password XXXXX for a confirmation, type the password, or click Allow.
  4. In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  5. In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
  6. On the Edit menu, click Delete.
  7. When you are prompted to confirm the deletion, click Yes.
  8. In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
  9. On the Edit menu, click Delete.
  10. When you are prompted to confirm the deletion, click Yes.
  11. Exit Registry Editor.
  12. Restart the computer.


NOTE: When your in the registry it goes like this....


1) Click the > sign for HKEY_LOCAL_MACHINE

2) Click the > sign for SYSTEM

3) Click the > sign for CurrentControlSet

4) Click the > sign for Control

5) Click the > sign for Class

6) Click the Folder {4D36E965-E325-11CE-BFC1-08002BE10318}


Now on the right hand side, delete those upper/lower filters and you should have 2 things to delete. Then restart the computer and you should be back to normal again.










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