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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have lost my email connection. I was originally with microsoft

Customer Question

I have lost my email connection. I was originally with microsoft outlook but lost my icon and are unable to connect
[email protected] .net.au
Submitted: 7 years ago.
Category: Computer
Expert:  Ansh P. replied 7 years ago.

Hello,

 

Welcome to JustAnswer.

 

Please elaborate your issue in a bit detail. Thanks.

Customer: replied 7 years ago.
I am just wanting a connection to be able to accept my emails I have been able to get a connection through a web sight but this is not satisfatory
Expert:  Ansh P. replied 7 years ago.
Since when this occurring?
Customer: replied 7 years ago.
about 2 weeks
Expert:  Ansh P. replied 7 years ago.
What is your operating system like XP,Vista?
Customer: replied 7 years ago.
XP
Expert:  Ansh P. replied 7 years ago.

Try restoring your computer to an early date, when the system was running fine:

Click start >

Click all programs >

Click accessories >

Click system tools >

Click system restore >

In system restore choose a date much earlier to the date when problem started occurring >

Continue with the restore process >

Computer will restart after a restore.


Note: You will not loose any data or information during a restoration process.

 

See if that helps.

Customer: replied 7 years ago.
I have tryed your last suggestion with no result
Expert:  Ansh P. replied 7 years ago.

Open outlook in safe mode:

Click start >

run >

type Outlook /safe >

Hit enter.

 

There is a space between Outlook and /safe

Customer: replied 7 years ago.
Thankyou for trying it is all to hard I give up
Expert:  Ansh P. replied 7 years ago.
Thanks, XXXXX XXXXX have any other questions, feel free to ask me. Have a great day.