Please refer to the following troubleshooting guide to correct this issue
Troubleshooting Outlook Express Error 0x800ccc90
Error Code: 0x800ccc90
This article explains how to handle error code 0x800ccc90
When you try to check your email, you get the following error message:
There was a problem logging onto your mail server. Your User Name was rejected. Account: 'pop3.example.com', Server: 'pop3.example.com', Protocol: POP3, Server Response: '-ERR', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90.
- Incorrect Email settings.
- Incorrect scan settings on anti-virus software (if any).
- Corrupted account settings.
- Check your Outlook Express settings.
- Repair and Recover Outlook Express.
: If you have an anti-virus program installed on your computer and if you have set the anti-virus program to scan all emails automatically, then you need to change the settings in the anti-virus program to resolve this issue. To do that, you might need to turn off the option where it says "scan your email" or something like that. Refer your anti-virus manual for instructions.
Why am I not able to retrieve my emails any longer?
Inability to retrieve your mails could be due to some problems with settings. Read this article to know how to resolve the issue.
If you have problems retrieving email then, you can try a couple of things to fix this problem.
- Uncheck all the current settings you have (ex:-pop3 server settings, ssl settings etc.,)
- Close your Outlook.
- Reopen Outlook and turn all the settings back on.
The above steps refreshes your email settings. These steps should ideally take care of the problem.
If these don't then, here's how to ensure you have proper email settings.
- From your Outlook tool bar, click Tools -> Accounts.
- Click on the email account you have issue with.
- Click Properties.
- Incoming pop3 server name. (also check whether your email can be used under IMAP server and select the option appropriately)
- outgoing smtp server name.
- Log On using secure password XXXXX is unchecked.
- Account requires authentication is checked.
- Incoming pop3 server Port address.
- Outgoing smtp server Port address.
If you have no luck with the above steps then, delete the email account and profile and set it up again:
If you are not sure about how to set up an email account for Outlook, click here
for the Setup guide. Important
: If your Outlook shows up some error message as shown below, click here
to see the error list so that you can fix the problem accordingly
A corrupted Outlook Express! I need to repair and restore it...
How do I repair and recover Outlook Express?
It is really hard to pin point one particular cause for Outlook to get corrupted. There can be several reasons. This article will help you repair and recover Outlook Express.
If you have any of these problems:
- Improper shutdown
- Intrusion of anti-virus software due to improper configuration
- Corruption due to Virus or Malware, etc.,
Here's what can you do to fix it:
- Scan your computer for any viruses or spyware.
- Restart your PC. Most of the time, this takes care of all the problems that were caused due to improper shutdown of outlook or any other problem.
- Close all other programs and only open Outlook.
- Do a disk clean up to delete all the files, here's how you do it:
- From your task pane Click Start -> Programs -> Accessories -> System Tools.
- Select Disk Clean-up.
- Select your C: drive and clean it up.
- Create a new identity on Outlook, if the previous steps failed to work (By doing this, you would be able to start outlook with default settings. Good way to avoid damaged or corrupted files)
- Export all your email's into a file so that you can import it into a new identity.
- From the outlook task pane, click Tools -> Accounts.
- Select the account and click Export.
- Key in the file name and select the path where the file needs to be stored.
- Repeat the above 3 steps if you have more than one account. (Ensure that you select different file names for each account)
- After you export all the accounts, click Close
- From the tool bar, click File -> Identities.
- Type a name for a new identity. Click OK.
- Confirm "Yes" to switch to the new identity.
- Click Cancel to close the New Account Wizard as we have already have the account settings imported to a file earlier.
- Now, click Tools -> Accounts from the Outlook tool bar.
- Click on Import. (If you have imported more than one file earlier, repeat this step until you import all the files)
- After you do the above step, click on File -> Import -> Messages.
- Select Microsoft Outlook Express 6 from the list of programs, click Next.
- Select the name of identity to import, click OK.
- Reinstall Outlook Express. Here's how you do it:
- Go to Start -> Run.
- Type "%systemroot%\inf" as shown below:
- Clicking OK would open the INF folder.
- Locate the file "MSOE50.inf".
- Right-click on the file and click Install. (This will reinstall the files that Outlook Express needs to proceed normally.)
Important: It will ask you to put your windows XP cd in the drive