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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2514
Experience:  4+ yrs of Hardware & Software Troubleshoot exp
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I cant hear any audio on my Toshiba laptop even though the

Customer Question

I can't hear any audio on my Toshiba laptop even though the volume control is high. I think it may be a system issue. I've updated the latest system software. Thanks for your help!
Submitted: 7 years ago.
Category: Computer
Expert:  Satchi replied 7 years ago.
Hi ,

Welcome to JustAnswer

Goto STart>>Run>>Type dxdiag

and click on sound tab

then click on test sound

and tell me if you can hear sound or not

Thanks

Satchi
Customer: replied 7 years ago.
Satchi,

I still cannot hear any sound after following the above instructions.

Thank you...
Expert:  Satchi replied 7 years ago.
OKay


May I know the computer model number ???

Sorry for late reponse
Customer: replied 7 years ago.
PSM40U-07V001
Expert:  Satchi replied 7 years ago.
http://tinyurl.com/2yd3fx

goto above link and download the driver and install
then reboot the computer
Customer: replied 7 years ago.
This did not work.
Expert:  Satchi replied 7 years ago.
Okay

please check the sound with a headphone ?
Customer: replied 7 years ago.
No sound with the headphones either.
Expert:  Satchi replied 7 years ago.
I think the sound card is faulty

have you tried system restore