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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16662
Experience:  Over 10 years of professional experience.
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need password for acer one aspire on.one day i turned on computer

Customer Question

need password XXXXX acer one aspire on.one day i turned on computer and i had a harddisk security primary master wdc wd1600bevt-22zctlock.i never set on up and need to access computer
Submitted: 7 years ago.
Category: Computer
Expert:  Jason Jones replied 7 years ago.
Good day,
Can you please explain your issue in further detail? Does windows start to boot up at all?

Thank you.
Customer: replied 7 years ago.
it starts to boot then the harddisk security pops up and requires me to enter a password.the code is primary master wdc wd1600bevt-22zctlock.I never set one up before.
Expert:  Jason Jones replied 7 years ago.
Thank you for your response.

So, the password XXXXX comes up only a few seconds after you turn the computer on and before windows starts loading?
Expert:  Jason Jones replied 7 years ago.
What is the brand and model of your laptop?
Customer: replied 7 years ago.
yes i went into the insydeh2o utility set up under security and tried to change the setting but hdd password XXXXX XXXXX and need one to access computer
Expert:  Jason Jones replied 7 years ago.
I am sorry, but I do not think I understand what you just told me.

Did you set the password XXXXX the computer's bios?
Customer: replied 7 years ago.
no i was just trying to see if i could possibly reset it but no
Expert:  Jason Jones replied 7 years ago.
Ok, what is the brand and model of your laptop?
Customer: replied 7 years ago.
acer aspire one netbook
Expert:  Jason Jones replied 7 years ago.
Before we start, try entering the password XXXXX you set in the bios, but make sure that the CAPS lock key is on. All the letters must be in uppercase.

Enter your password XXXXX all uppercase and press enter.


The instructions to reset the password XXXXX lengthy, so I am going to ask that you follow this link and do the steps there.

http://macles.blogspot.com/2008/08/acer-aspire-one-bios-recovery.html

After performing the steps outlined in the above website, your bios will have no password.