insults are not the way to go.. I just got started helping you on this question..
I am good at what i do. I run through a process of elimination..
If the process is frustrating you.. And you dont want to continue, I understand.. Not everyone has the patience for solving computer problems..
If however, you want to keep working at this.. Then I will be glad to assist.
if you choose to continue, please leave out the insults, or i can opt out and let some of the off shore tech support try to help you .. And most likely, you do not want that.
Here is something id like you to try. And no, i cannot gurantee this alone will fix the issue. But i can gurantee that if we run through the process, that we will solve it through elimination.
please go to the link below..
download the program malwarebytes, there are several programs on the page so only click the link to donwload malwarebytes..
Once downloaded, install the free version, then update it, then run the program..
Have it perform a fullscan.. then when it is finished open the scan log, copy and paste the log into a message here, so i can view what it found.
Then before closing malwarebytes, have it remove what it found..
then please go here.. download cc cleaner. install it, run it.. have it scan and fix the registry, and especially, click on cleaner, and have it analyze both windows, and also applications.. then have it remove the excess files it finds..
neither of these programs will charge you, if you are asked to pay, you have downloaded the wrong program.. ( which can happen because they put extra download links on the page to trick you into purchasing paid programs..)
You are only downloading malwarebytes antimalware..
and CC Cleaner..