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this laptop is a friends and we dont have much for money i…

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this laptop is a friends...

this laptop is a friends and we don't have much for money i do have somethings in knowing computers but i thought this would be something that could be fixed with out sending the laptop in or take it to a dealer someone else working on the laptop or putting anything in or out i don't know his wife had it and he is going through a divorce and it was his laptop

Submitted: 13 years ago.Category: Computer

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3/7/2010

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 13 years ago

Jason Jones, Computer Expert and Extraordinaire

Category: Computer

Satisfied Customers: 36,386

Experience: Over 15 years of professional experience. Including all versions of Windows and Mac OS, printers, hardware, and software.

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Good day,
Can you please explain your issue in further detail? What is your question?

Thank you.

Customer reply replied 13 years ago

this laptop is a friends and he nor I have much for money i do have somethings in knowing computers but i thought this would be something that could be fixed with out sending the laptop in or take it to a dealer someone else working on the laptop or putting anything in or out i don't know his wife had it and he is going through a divorce and it was his laptop...is there something that i can do to it without spending much money ???

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 13 years ago

What is your problem and your question? I will love to help you, but I have to know that the problem is first.

Customer reply replied 13 years ago

is there any thing that i can do to it without spending money or is it the only thing that can be done to fix the laptop

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 13 years ago

There might be something you can fix. What is the problem?

Customer reply replied 13 years ago

Ok when you turn on the laptop the regular screen of toshbia will show for a second... then it goes blank and says password XXXXX it and will, not read nothing after that or will work.. i think that it may be a power up password XXXXX something that would start the laptop... so what can i do to bypass the system, to get in it so i could turn it off and not have the password XXXXX up on it ???? if i don't have to spend money to get it fixed that would be great.... SO can i fix it without taking it in and spending money or is there no choice?????????????????

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 13 years ago

Someone setup a CMOS/BIOS password XXXXX the laptop. Do you recall doing something like that recently? Did someone else recently have access to your laptop, they may have done it.

Normally, the only way to fix this is for you to bring it into an authorized Toshiba dealer and have them reset it for you.

Tech Support Specialist: Jason Jones, Computer Expert and Extraordinaire replied 13 years ago

* Remove Laptop Battery
* Remove Memory Cover
* Spread spring clips to outside and
* pull out RAM memory
* Remove clear vinyl label opposite RAM memory slots
* In the upper left corner you will see JOPEN1 with a white silkscreen square

Inside the square you will see what looks like the letter T over a U. Using a metal paper clip short the U to the Silver 1/4"post connecting the motherboard to the laptop case and hold it for 25 -30 seconds. Place back your RAM memory, put in the laptop battery and test start laptop. you should see a selection of F1 or F2 for setup. Using the F2 gets you into the Bios menu where you reset the time and date. Then Tab over to the SECURITY setting tab and change your passwords. Then hit F10 key

Edited by Computer Expert on 3/7/2010 at 10:55 PM EST

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