Computer

I have a virus on my pc that I cant get rid of. Im running…

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I have a virus on...
I have a virus on my pc that I can't get rid of. I'm running windows vista home premium.
the virus won't let me download antivirus software or updates. I downloaded spybot from another computer onto a thumb drive and ran it on my computer. It found some problems, but not the significant one. Please help. I am not fluent in computerese so... Read full answer
I have a virus on my pc that I can't get rid of. I'm running windows vista home premium.
the virus won't let me download antivirus software or updates. I downloaded spybot from another computer onto a thumb drive and ran it on my computer. It found some problems, but not the significant one. Please help. I am not fluent in computerese so please use simple language for me. Thanks!
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Answered in 2 minutes by:
2/26/2010
Matt
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,180
Experience: BSc (Hons) Software Engineering, 8+ years experience as IT Support
Verified

Hi

 

Sorry to hear that.

 

First boot up your computer in 'Safe Mode with Networking' by pressing F8 at bootup.

 

Then, please download the following freeware (don't buy anything) security program, Malwarebytes' Anti-Malware:


http://majorgeeks.com/downloadget.php?id=5756&file=15&evp=693ee0b20204960edfd909666f809b26


A download window should come up automatically ...run and install the same, then carry out a full system scan using the program, and remove the security threats detected, if any.

 

Let me know how this goes.

 

Regards.

Matt
Matt, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,180
Experience: BSc (Hons) Software Engineering, 8+ years experience as IT Support
Verified
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Customer reply replied 9 years ago
I will try that when I get home. Not very optimistic at this point - but I'll give it a try!
No problem. Take your time.
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