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expresshelpline
expresshelpline, expresshelpline
Category: Computer
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Experience:  expresshelpline com
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The curser (arrow) on my computer screen wont move. We purchesed

Resolved Question:

The curser (arrow) on my computer screen won't move. We purchesed a new wireless keyboard and mouse, but the problem is still ongoing. The mouse dosen't move the arrow and the keyboard won't type.
Submitted: 7 years ago.
Category: Computer
Expert:  expresshelpline replied 7 years ago.
HelloCustomer

you need to upgrade Chipset drivers.

All the best.
Customer: replied 7 years ago.
  • what are chipset drivers and how do you go about upgrading them.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Expert:  expresshelpline replied 7 years ago.
Please tell me your computer model number.
Customer: replied 7 years ago.
sony vaio pcv-rs510
Expert:  expresshelpline replied 7 years ago.
Download it form the following website.
http://esupport.sony.com/US/perl/swu-list.pl?mdl=PCVRS510


All the best
Customer: replied 7 years ago.

if I can't get the arrow to move or the keyboard to type how do I go to the website. Right now I'm on our laptop

Expert:  expresshelpline replied 7 years ago.
Download it on another computer and then copy it using a usb or cd.
Customer: replied 7 years ago.
then all I have to do is put the usb or cd into the computer. It will read it and problem solved. Is there any mouse or keyboard functions needed to do this. Also is there anything else you can think of I should do at this time.
Expert:  expresshelpline replied 7 years ago.
No, that simple installation and then restart the pc will solve your probolem.

All the best
expresshelpline and other Computer Specialists are ready to help you
Customer: replied 7 years ago.
tThanks for your help. I hope it works.
Expert:  expresshelpline replied 7 years ago.
Your welcome.