For Online Computer Support, Ask a Computer Technician
It was a laptop (#1). The system started malfunctioning sending a blue screen and having truoble when closing. I decided to do a full system restore disc but it didn't work out. Eventually it did not start again. I still have that computer.
I bought an external backup drive (Toshiba EZ Backup) before my laptop stopped working. My last back up was on Jan 9. I had an emergency laptop to use and tried restoring my files. I installed the software in this laptop (laptop #2) but as soon as it launched a backup job, the options to restore were only those of this new laptop. I though my mistake was installing the software and running a backup job and decided not to make any further attempts since I was not planning to keep this computer.
I just bought a new laptop (#3) which runs on Vista, I connected the external drive and selected the option "restore using the software from the device"..it only showed the options from laptop #2.
On the explorer I see my last backup of laptop #1 and the new back ups of #2 as NBF files, there is also a CAL file. On the device's software I don't see the option for any of the back ups of #1.
I hope this details are useful. Thanks
#1 - 3.98 GB
#2 - 1.76 MB (it just included a few new files I've created since I started using this laptop
it does not show it. The software has a search option, I go to a folder called my files..and it only shows the CAL file. I select it and then it populates a list with dates and time of the back ups available. I can select any of those and then it displays the files available in case I want to select a folder or file only, or I could select all.
Then it gives you the option of restoring to the original location or to select a new location via a browser but I've never gone that far!!
I see the NBF files through the explorer and I identified my last back up by looking at the date the file was created.
Feel free to ask any question or concern you may have. I will be glad to help you.
Positive Feedback and BONUS are always appreciated.