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KY Computer Guy
KY Computer Guy, Information Systems Manager
Category: Computer
Satisfied Customers: 36
Experience:  Over 12 years experience in all types of computer and networking technologies.
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my computer will not play netflix movies they say it is probably

Resolved Question:

my computer will not play netflix movies they say it is probably my sound card. can u help?
Submitted: 7 years ago.
Category: Computer
Expert:  KY Computer Guy replied 7 years ago.

Hello. Thank you for contacting Just Answer.


What happens when you try to play a movie from Netflix? Do you see video? Is there no audio at all?


What are the specifications of your PC (Windows Xp, Vista, 7?)

What browser are you using?

What video card do you have?

What Sound device do you have?

Customer: replied 7 years ago.
my computer is a dell vista no movies would come on at all the guy from netflix ran me through a few things and it's not the browser already fixed that. I can watch on my husbands computer fine .just not mine. they say I need silver light or simtek or other drivers
Expert:  KY Computer Guy replied 7 years ago.

From what I understand, you do need Silverlight to play Netflix. You can download and install it from here:


Once installed, try Netflix again.

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