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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11793
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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UNABLE TO UNINSTALL AiOSoftwareNPI AFTER WINDOWS XP PRO IS

Customer Question

UNABLE TO UNINSTALL AiOSoftwareNPI AFTER WINDOWS XP PRO IS AT THE HOME PAGE.
Submitted: 7 years ago.
Category: Computer
Expert:  Bryan replied 7 years ago.
Hi,

Are you looking to uninstall the software for your printer device?

Regards
Customer: replied 7 years ago.
UNABLE TO UNINSTALL AiOSoftwareNPI FROM MY WIN XP PRO COMPUTER WHEN THE COMPUTER COMPLETES THE HOME PAGE AND ATTEMPTS TO INSTALL THE SOFTWARE.
Expert:  Bryan replied 7 years ago.
Okay; however you didn't answer my previous question.

Regards
Customer: replied 7 years ago.
NO
Expert:  Bryan replied 7 years ago.
Okay ...what's the issue you would like help with?

Regards
Customer: replied 7 years ago.
WHEN THIS PROGRAM IS TRYING TO INSTALL ITSELF I CAN NOT USE THE ADD AND REMOVE FEATURE FOR ANY PROGRAM ON MY COMPUTER
Expert:  Bryan replied 7 years ago.
Okay ...what happens when you try to open Add/Remove Programs ? Do you get any error/message?

Regards
Expert:  Bryan replied 7 years ago.
Okay ...what happens when you try to open Add/Remove Programs ? Do you get any error/message?

Regards



Customer: replied 7 years ago.

THE COMPUTER SAYS PLEASE WAIT WHILE I TRY TO INSTALL THIS SOFTWARE

REFERENCE GOOGLE SEARCE AiOSoftware error 1706

Expert:  Bryan replied 7 years ago.
Okay ...now, please download the Windows Installer CleanUp Utility using the following link:
http://support.microsoft.com/kb/290301

Run the utility and check if you can uninstall the program using the same.

Keep me posted.

Regards
Bryan and 5 other Computer Specialists are ready to help you
Customer: replied 7 years ago.
YOUR ANSWER DOES NOT WORK. I GET AN ERROR 1500
Expert:  Bryan replied 7 years ago.
Where do you get this error?

Regards
Customer: replied 7 years ago.

THE COMPUTER SAYS THAT I CAN NOT USE THE WINDOWS CLEANUP UTILITY BECAUSE THE AiOSoftware is attemting to install.

ADD AND REMOVE PROGRAMS IS DISABLED AS A RESULT.

PLEASE ADVISE-IF WE CAN NOT SOLVE THE PROBLEM WITHIN THE NEXT HOUR-CANCEL MY ACCOUNT.

Expert:  Bryan replied 7 years ago.
Okay ...now, please go to Start > Run, and type in msconfig; in the System Configuration Utility window that comes up, click on the 'Startup' tab, then click 'Disable All'.

Hit Apply thereafter, restart and check if this resolves the issue all right.

Keep me posted.

Regards
Customer: replied 7 years ago.
IF I COULD I WOULD.
Customer: replied 7 years ago.
DISABLE ALL DOES NOT EXIST IN msconfig
Expert:  Bryan replied 7 years ago.
Did you click on the Startup tab, in msconfig?

Regards
Customer: replied 7 years ago.

YES, I CLICKED THE STARTUP TAB IN msconfig. NOTHING WAS CHECKED AND I DID NOT SEE ANYTHING THAT LOOKED THE FILE IN QUESTION.

Expert:  Bryan replied 7 years ago.
Okay ...since when has this issue been occurring?

Regards
Customer: replied 7 years ago.

2 WEEKS

WHY DON'T WE TRY C:\hp\src\setup\AIOSoftware

Expert:  Bryan replied 7 years ago.
I assume you are unable to install/uninstall the software itself?

Regards
Customer: replied 7 years ago.

YES

LET US TRY THE SOLUTION I LOOKED UP ON bing RELITIVE TO THIS VERY UNUSUAL PROBLEM I JUST SENT YOU. OK?

Expert:  Bryan replied 7 years ago.
Okay ..but before that, could you let me know the exact model of your All-in-One HP device?

Regards
Customer: replied 7 years ago.

HP Officejet 6310

Expert:  Bryan replied 7 years ago.
Okay ...now, please download the HP Officejet Removal Utility using the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-49128-2&lc=en&dlc=lt&cc=lt&lang=lt&os=228&product=3643617

Installation Instructions
1. Download the file to a newly created sub-directory on your local hard drive.
2. Double click the downloaded "exe" file. This will extract all the necessary components to a folder.
3. Double click the uninstall.bat file.
4. Follow the onscreen instructions to complete the removal of the software.


Does this resolve the issue all right?

Regards
Customer: replied 7 years ago.

NO

Customer: replied 7 years ago.
NO