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Kevin, Computer Systems Analyst
Category: Computer
Satisfied Customers: 2056
Experience:  Microsoft Certified Professional (MCSA, MCP) Technician with over 20 years of PC experience.
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My HP Officejet 6500 is not connected to the computer. How

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My HP Officejet 6500 is not connected to the computer. How do I reconnect it? My scanner doesn't work. It this the same problem?

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Can you tell me a little bit more about what you mean by not connected? Are you getting some sort of error message?


The two things you mentioned are likely the same problem...

Customer: replied 7 years ago.

On the printer it says that I am not connected to the computer.

Have you doublechecked the USB cable between the printer and the computer to make sure it hasn't come loose? If so, is there a chance you might have another cable to try? They do fail on occasion...
Customer: replied 7 years ago.
When I try to scan it says No Scan Options. Refer to device documentation to troubleshoot. I checked the cables and they are all in.
What operating system are you using and has the scan feature worked before?
Customer: replied 7 years ago.
yes I have scanned over 200 documents. We recently got new windows in our house and had to move the computer desk to get to it. After that I have been having all these problems. our operating system is XP
Do you have another cable you could use just to rule it out? I replace them in our office pretty often for similar reasons.
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