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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Suddenly, my cursor for my toshiba laptop is frozen smack dab

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Suddenly, my cursor for my toshiba laptop is frozen smack dab in the middle of the screen, and despite shutting it off and rebooting, it remains there
Hi,

Right now are you talking me from same or a different computer ?

If different, is it a desktop or laptop

Andy
Customer: replied 7 years ago.
I'm talking to you from my desktop at work, with my dsyfunctional laptop still at home.
Hi,

Can you please plug in a external USB mouse and let me know if it works or not.

Then get back to me with results

Andy
Customer: replied 7 years ago.
no problem--I am swinging hime shortly and will do so
Hi,

Also please do this on your laptop :

1. Shutdown and Unplug your laptop.
2. Remove the battery from the laptop.
3. Wait 2-3 minutes
4. Now press ON (power button on laptop) for 1 minute
5. Then release the finger and wait one more minute.
6. Now plug in the power cable (dont insert battery yet) and press ON button.
7. Windows should load.

Do you see any change.

Let me know result.

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If it did not help, please let me know instead of leaving a Negative Feedback.

Positive Feedback and BONUS are always appreciated.


Andy



Customer: replied 7 years ago.

Completed the steps you suggested, no change. Am now utilizing laptop with mouse rather than touch pad

Hello,

Sorry for the delay.

Does your keyboard on the laptop works fine ?

Press Fn (keep pressed) and press F9 once. Then see if touchpad works. This sequence toggles the Touch Pad function. (try it few times)

Let me know result.

--------------------------------------------------------------------------------------------------------------

 

If it did not help, please let me know instead of leaving a Negative Feedback.

Positive Feedback and BONUS are always appreciated.


Andy

Andy and other Computer Specialists are ready to help you
Customer: replied 7 years ago.
worked first time-thanks
Hi,

You are most welcome. Please dont forget to leave a positive feedback >> CLICK HERE. << (if you havent done already). Smile

Andy