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sorry for the delay, you can restore the computer to the factory default.
The first thing to try will be to try and restore the system to factory defaults using the following steps:
A Connect the charger to the systemB Start it and when you see the Acer logo, press
Alt + F10 (press and hold the Alt key, repeatedly tap F10)
It should start the Acer eRecovery process.
There will be 4 options:1. Restore system to factory default2. Restore system from user backup3. Restore system from cd/dvd4. Exit
Select the 1st one
It said Restore failed - reason 0xd00000d and when I try to start the laptop it now says A disk read error occured. Press Ctrl + Alt +Del to restart but it does not work.
The first thing to try will be to try and restore the system to factory defaults using the following steps: this will restore the system to the factory settings.
this indicates a bad harddrive the harddrive needs a replacement as its crashed.