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my laptop will not accept my password so i can log on. what

Customer Question
my laptop will not accept...
my laptop will not accept my password XXXXX i can log on. what can i do, or where can i take it to get it fixed
Submitted: 7 years ago.Category: Computer
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Answered in 5 minutes by:
11/26/2009
Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12,164
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hi,

Are you referring to your Windows user account's password, or the BIOS password XXXXX which comes up just at bootup?

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Customer reply replied 7 years ago

bios password XXXXX soon s i turn the computer on the i am suppose to inter my password XXXXX it won't take it anymore

 

Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
Okay ...what's the make and model of your laptop?

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Customer reply replied 7 years ago

toshiba A26-S2792

 

Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
Okay ...for your Toshiba laptop, you may use a program, KeyDisk, which will create a bootable disc for resetting the BIOS password XXXXX the same. You may download it using the following link:
http://tinyurl.com/2udlke

If it doesn't work, you will have to take the laptop to an authorized Toshiba service center so that their technicians can carry out a hard reset of BIOS password, without causing further complications. In order to locate a Toshiba Service center in your location, please check out the following link:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/gaspLocator.jsp?subs=tais

Regards
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 12,164
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Customer reply replied 7 years ago

B.Rath the keydisk didnot work now what

 

Tech Support Specialist: Bryan, Computer Support Specialist replied 7 years ago
In that case, as I had stated, you will have to take the laptop to an authorized Toshiba service center so that their technicians can carry out a hard reset of the BIOS password, without causing further complications. In order to locate a Toshiba Service center in your location, please check out the following link:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/gaspLocator.jsp?subs=tais

Regards
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Customer reply replied 7 years ago

i do not know what else to give you. then have you processed my payment yet

 

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