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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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Quest email sign in

Customer Question

I have an e-mail account with quest ( but I can't access it anymore because Windows Live keeps coming up and asking me to sign up there. I don't want to do that so how can I access my account using my same login information?

Submitted: 7 years ago.
Category: Computer
Expert:  Jerry Hannell replied 7 years ago.

Windows live does not want you to sign up for a new account.

You already have a account. The only difference is that now uses the windows live user interface.

What you need to do is to open this page:


Then you can enter your full address into the "windows live id" section.

And then please enter your password, and press enter.

It will load your mailbox.

When you want to access your emails, enter site.



Customer: replied 7 years ago.


When I was messing with Windows Live I was trying to follow what they wanted me to do but I believe I ended up changing my e-mail account and now it is e-mail address with on the end. Is there any way I can get my old e-mail address back or have I really cancelled out my previous e-mail with

Expert:  Jerry Hannell replied 7 years ago.

What is your email address?

(Please type AT instead of @ when typing your email address)

Customer: replied 7 years ago.

My e-mail address was

Expert:  Jerry Hannell replied 7 years ago.

What was the last time you were able to access your email?

Do you remember your password?

Customer: replied 7 years ago.

I tried about a month or so ago and I got so frustrated I haven't tried it again. My password is 12131415.

Expert:  Jerry Hannell replied 7 years ago.

Can you tell me you’re "billing phone number"?

Your billing telephone number and account code are shown in the upper-right corner of your Qwest bill.

Expert:  Jerry Hannell replied 7 years ago.

Can you please type it again?

When typing your phone number, please don't include "-"!

Customer: replied 7 years ago.

If I call my telephone service Quest would they be able to help me since it is through their service?

Expert:  Jerry Hannell replied 7 years ago.