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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11706
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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The JavaScript for this page failed to load correctly. ~Shutterfly Hello,

Customer Question

The JavaScript for this page failed to load correctly. ~Shutterfly
Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. ~You Tube
Green screen on Webkinz
I have downloaded the latest flash player. I have check and the java script is turned on and is updated. I cleared my catch & cookies.
I have both IE 8 and the latest firefox on my computer. I usually use the fire fox but the problem exists on both browsers.
Submitted: 7 years ago.
Category: Computer
Expert:  Bryan replied 7 years ago.

Please download, run and install the standalone Flash Player package for Firefox and IE using the following links:

For Firefox:

For Internet Explorer:

Done that, check if this resolves the issue all right. If not, could you clarify if you are using Norton, by any chance?

Bryan and 4 other Computer Specialists are ready to help you
Customer: replied 7 years ago.
ok, I downloaded the flash player with the link you provided, but I already have that. Yes I do have Norton. I turned it off and it seemed to correct the problem with the shutterfly and webkinz websites. But not youtube.
Expert:  Bryan replied 7 years ago.
As expected, Norton does tend to have compatibility issues at times; now, please carry out a clean uninstall of Norton in your system by downloading the Norton Removal Tool, using the following link:

Done that, run the tool to look for and remove any traces of Norton present in your system, restart, and reinstall the program; check if this resolves the issue all right.

Keep me posted.


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