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Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11738
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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Installed Windows 7 on my Pentium 2, 2.66 Ghz processor, 6

Customer Question

Installed Windows 7 on my Pentium 2, 2.66 Ghz processor, 6 MB RAM, HP desktop. Now, in Windows Media Center, when I click on Live TV, I get only a small 3x3" window which shows the signal being received by the Directv satellite receiver, but I can't expand the window to full screen. I called tech support at Directv, HP, and Microsoft, none of them can solve this. Please help.
Submitted: 7 years ago.
Category: Computer
Expert:  Michael Hannigan replied 7 years ago.
If you haven't done so, you may need to go to the video card manufacturer's web site and download the drivers specific to your card. The small window is based on what the OS thinks your system can handle, and if you are using the video card drivers that came with Windows, your video performance score is much lower than if you use the full driver set.
Customer: replied 7 years ago.
I only get the small screen when I go to TV signal setup. If I just click on liveTV, I get a full screen of snow accompanied by static.
How do I find the Video card manufacturer?
Expert:  Michael Hannigan replied 7 years ago.

Well, the two main video card manufacturers are nvidia and ATI. You could go to the nvidia site and see if it detects your video card. Or you could send me the model of your computer and I can try to find out what kind of video card is in it and direct you to the right driver.


I've been assuming that this did work correctly prior to installing Windows 7. Is that a correct assumption?

Customer: replied 7 years ago.
I am downloading the Nvidia Geoforce 9500 driver now, and, yes, live TV worked correctly before installing Windows 7.I have to go to work now, so I will check to see if the download helped in about 13 hours.
Expert:  Michael Hannigan replied 7 years ago.

Ok. Let me know how you make out!



Customer: replied 7 years ago.
I installed the latest driver for the Nvidia Geoforce 9500 video card, restarted the computer, and clicked on live TV.I now get an error message: "Tuner not available"
The tuner is currently in use by another application or is not working.Close all other applications, restart Windows Media Center, then try again. I followed this instruction, it had absolutely no effect.
Expert:  Michael Hannigan replied 7 years ago.
There must be something else starting up that is taking control of it prior to you trying to use it in media center. Do you have other software on there that would use the tuner? If so, we can disable their startup in MSCONFIG.
Customer: replied 7 years ago.
OK, how do I use MSCONFIG, and how do I find out what is starting up so I can disable it?
Expert:  Michael Hannigan replied 7 years ago.

Go to start>run and type msconfig.


Click the tab Startup and look down the list there to see if there is anything else that might be using the tuner and uncheck it, then restart. If you can send me a list of those programs, I can tell you which ones to disable.

Customer: replied 7 years ago.
I did what you said. I unchecked everything except the programs that start with microsoft. It didn't work. I can't figure out how to send you the System Configuration window.
Expert:  Michael Hannigan replied 7 years ago.

Did you restart after unchecking those programs?


Did it produce the same error message?


To get a list of what is running, go to a command window (start>run cmd) and type "tasklist /v > tasks.txt


The resulting file, tasks.txt will contain the output. Just copy that from the text file and paste it here.

Customer: replied 7 years ago.

Yes, I restarted after unchecking those programs.

Yes, it produced the same error message.

When I type start>run cmd, I get a window which reads "no items matched your search"

Expert:  Michael Hannigan replied 7 years ago.
Try going to start and then typing cmd. Whether you have to go to run depends on whether it is enabled on your start menu.
Customer: replied 7 years ago.

I typed cmd, followed your instructions, got a black screen with a lot of gibberish. I tried to copy the screen to this reply, but it doesn't seem to work.


Customer: replied 7 years ago.

0:03","Installed Windows 7 on my Pentium 2, 2.66 Ghz processor, 6 MB - JustAnswe
r - Windows Internet Explorer"
"iexplore.exe","4664","Console","1","120,428 K","Running","Sandra-PC\Sandra","0:
"FlashUtil10c.exe","4268","Console","1","5,408 K","Running","Sandra-PC\Sandra","
"iexplore.exe","5040","Console","1","73,224 K","Running","Sandra-PC\Sandra","0:0
"TrustedInstaller.exe","856","Services","0","7,228 K","Unknown","N/A","0:00:00",
"SearchProtocolHost.exe","5612","Services","0","8,296 K","Unknown","N/A","0:00:0
"SearchFilterHost.exe","3796","Services","0","6,620 K","Unknown","N/A","0:00:00"
"WmiPrvSE.exe","5176","Services","0","7,528 K","Unknown","N/A","0:00:01","N/A"
"iexplore.exe","2540","Console","1","62,384 K","Running","Sandra-PC\Sandra","0:0
0:04","Installed Windows 7 on my Pentium 2, 2.66 Ghz processor, 6 MB - JustAnswe
r - Windows Internet Explorer"
"tasklist.exe","2456","Console","1","6,296 K","Unknown","Sandra-PC\Sandra","0:00


Image Name: System Idle Process
PID: 0
Services: N/A

Image Name: System
PID: 4
Services: N/A

Image Name: smss.exe
PID: 332
Services: N/A

Image Name: csrss.exe
PID: 488
Services: N/A

Image Name: wininit.exe
PID: 548
Services: N/A

Image Name: csrss.exe
PID: 564
Services: N/A

Image Name: services.exe
PID: 628
Services: N/A

Image Name: lsass.exe
PID: 644
Services: KeyIso

Image Name: lsm.exe
PID: 652
Services: N/A

Image Name: winlogon.exe
PID: 688
Services: N/A

Image Name: svchost.exe
PID: 788
Services: DcomLaunch

Image Name: nvvsvc.exe
PID: 848
Services: nvsvc

Image Name: svchost.exe
PID: 888
Services: RpcEptMapper

Image Name: svchost.exe
PID: 980
Services: AudioSrv

Image Name: svchost.exe
PID: 1016
Services: AudioEndpointBuilder

Image Name: svchost.exe
PID: 344
Services: AeLookupSvc

Image Name: svchost.exe
PID: 1084
Services: EventSystem

Image Name: svchost.exe
PID: 1240
Services: CryptSvc

Image Name: spoolsv.exe
PID: 1400
Services: Spooler

Image Name: svchost.exe
PID: 1428
Services: BFE

Image Name: AppleMobileDeviceService.exe
PID: 1540
Services: Apple Mobile Device

Image Name: svchost.exe
PID: 1576
Services: FDResPub

Image Name: LSSrvc.exe
PID: 1768
Services: LightScribeService

Image Name: ccSvcHst.exe
PID: 1824
Services: Norton Internet Security

Image Name: nvSCPAPISvr.exe
PID: 1896
Services: Stereo Service

Image Name: vmware-converter-a.exe
PID: 1620
Services: vmware-converter-agent

Image Name: vmware-converter.exe
PID: 1780
Services: vmware-converter-server

Image Name: SearchIndexer.exe
PID: 2524
Services: WSearch

Image Name: svchost.exe
PID: 2756
Services: PolicyAgent

Image Name: nvvsvc.exe
PID: 2816
Services: N/A

Image Name: WUDFHost.exe
PID: 2876
Services: N/A

Image Name: svchost.exe
PID: 3184
Services: HPSLPSVC

Image Name: svchost.exe
PID: 3300
Services: WinDefend

Image Name: taskhost.exe
PID: 3132
Services: N/A

Image Name: ccSvcHst.exe
PID: 1408
Services: N/A

Image Name: dwm.exe
PID: 3908
Services: N/A

Image Name: explorer.exe
PID: 184
Services: N/A

Image Name: sidebar.exe
PID: 4212
Services: N/A

Image Name: wmpnetwk.exe
PID: 5024
Services: WMPNetworkSvc

Image Name: ehrecvr.exe
PID: 4600
Services: ehRecvr

Image Name: svchost.exe
PID: 5136
Services: p2pimsvc

Image Name: ielowutil.exe
PID: 4464
Services: N/A

Image Name: cmd.exe
PID: 3948
Services: N/A

Image Name: conhost.exe
PID: 3560
Services: N/A

Image Name: iexplore.exe
PID: 5524
Services: N/A

Image Name: iexplore.exe
PID: 4664
Services: N/A

Image Name: FlashUtil10c.exe
PID: 4268
Services: N/A

Image Name: iexplore.exe
PID: 5040
Services: N/A

Image Name: TrustedInstaller.exe
PID: 856
Services: TrustedInstaller

Image Name: SearchProtocolHost.exe
PID: 5612
Services: N/A

Image Name: SearchFilterHost.exe
PID: 3796
Services: N/A

Image Name: WmiPrvSE.exe
PID: 5176
Services: N/A

Image Name: iexplore.exe
PID: 2540
Services: N/A

Image Name: tasklist.exe
PID: 5328
Services: N/A

C:\Users\Sandra> TASKLIST /M wbem*

Image Name PID Modules
========================= ======== ============================================
tasklist.exe 3092 wbemprox.dll, wbemcomn.dll, wbemsvc.dll

C:\Users\Sandra> TASKLIST /S system /FO LIST
ERROR: The RPC server is unavailable.

C:\Users\Sandra> TASKLIST /S system /U domain\username /FO CSV /NH
ERROR: The RPC server is unavailable.

C:\Users\Sandra> TASKLIST /S system /U username /P password XXXXX TABLE /NH

Customer: replied 7 years ago.


I just saw what got copied to my last message, which, I think, is what appeared in the command prompt screen when I typed tasklist/v >tasks.txt. I have no idea what this is, could you let me know?

Expert:  Michael Hannigan replied 7 years ago.
This is simply the list of processes that were running at the time. This is what I'm looking through for possible threats.
Customer: replied 7 years ago.
Expert:  Michael Hannigan replied 7 years ago.

Sorry for the delay. I just wanted you to know that I am working on your problem and I will get back to you with an answer as soon as I have one.



Customer: replied 7 years ago.
Thank you for the update.