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Lost my internet connection from my hard wire router to my

Customer Question
Lost my internet connection...
Lost my internet connection from my hard wire router to my windows XP box. My wireless is working fine. tired a few things and no luck. What are steps in xp to config the ISP connection
Submitted: 8 years ago.Category: Computer
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Answered in 2 minutes by:
10/30/2009
Tech Support Specialist: Erik B., Computer Support replied 8 years ago
Erik B.
Erik B., Computer Support
Category: Computer
Satisfied Customers: 4,614
Experience: MCSE, MCP
Verified

HiCustomerand thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you with this question.

 

Can you do the following for me on the non-working computer?

 

 

  1. Hold down the Windows key on your keyboard and press R to bring up the Run window.
  2. Type cmd and click OK.
  3. Type ipconfig /all and hit the Enter key.
  4. What is listed as your DHCP Server and your DNS servers? How about the IP address?

 

 

 

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Customer reply replied 8 years ago
Dhcp Enabled NO
IP routing Enabled Yes
Wins Proxy No
Tech Support Specialist: Erik B., Computer Support replied 8 years ago

OK that is our problem. Please do the following.

 

 

  • 1. Hold down the Windows key on your keyboard and press R to bring up the Run window.
  • 2. Type ncpa.cpl and click OK.
  • 3. Right click your Wireless Network Connection and choose Properties.
  • 4. Highlight Internet Protocol (TCP/IP) and click the Properties button.
  • 5. Make sure both choices are set to Obtain Automatically. If they were set to manual, click OK to save your changes, and then reboot. Check to see if your laptop connects correctly.
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Customer reply replied 8 years ago
I tried your steps with same no connect results. The network Diagnostics indicates

info: Zero (0.0.0.00 IP address detected
action: Automated repair: Renew IP address
action: Releasing the current IP address:
error: Error releasing the current IP address: the system cannot find the file specified
info Zero (0.0.0.0) If address detected
Action Disabling the network adapter
action Enabling the network adapter
info Network adapter successfully enabled
info Zero (0.0.0.00 IP address detected
action Manual repair: reboot modem
info Zero (0.0.0.00 IP address detected

I use the wireless card in this machine only because to hard wire it i have to run cable from next room. I want to get the hard wired connect working which has always worked better.
Tech Support Specialist: Erik B., Computer Support replied 8 years ago
OK when you plug the computer into the router, does the corresponding light on the router illuminate?
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Customer reply replied 8 years ago
Yes, illuminated using mac Airport extreme
Light on my PC is also illuminates

I found the following info in network diagnostic which may or may not help

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com the server name or address could not be resolved
warn: HTTP Error 12007 connecting to www.passort.net the server name or address could not be found
error Could not make an HTTP connection
error Could not make an HTTPS connection
error Could not make an FTP connection
Tech Support Specialist: Erik B., Computer Support replied 8 years ago
Yes you won't be able to make any connections until the IP address comes up right. I'm afraid I am out of time tonight so I am going to opt out so another expert can take over. They should be able to get you fixed up in no time. Thanks!
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Customer reply replied 8 years ago
Ok, but no one has got back to me. I can't work on it right now.

Thank You
Tech Support Specialist: Ryan B., Support Specialist replied 8 years ago
Ryan B.
Ryan B., Support Specialist
Category: Computer
Satisfied Customers: 1,775
Experience: Comptia A+ Certified Technician , with 8+ years Experience
Verified
Hello, my name is Ryan. Thank you for contacting JustAnswer, hopefully you are having a good experience so far.

This may be a winsock error please try the following:

  1. Hold down the Windows key on your keyboard and press R to bring up the Run window.
  2. Type cmd and click OK.
  3. In the black window type in netsh int ip reset reset.log then push enter on your keyboard and it should drop to the next line so that you can type again. Now type in netsh winsock reset catalog then push enter on your keyboard and it should say that it's successfully reset the winsock catalog and ask you to reboot your computer, now close everything and restart your computer then see if you are able to connect.
If that doesn't work please let me know
Ryan B.
Ryan B., Support Specialist
Category: Computer
Satisfied Customers: 1,775
Experience: Comptia A+ Certified Technician , with 8+ years Experience
Verified
Ryan B. and 87 other Computer Specialists are ready to help you
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Customer reply replied 8 years ago
Ryan thank you for advice but still no go. I am using IE 8.0.6001.18072

here some more info
Network Connections
Local Area Connection 2 Status
Connected Speed 100.0 Mbps
Address Type Assigned by DHCP
IP Address 10.01.4
Subnet Mask 255.255.255.0
Default Gateway 10.0.1.1

this seams to me I'm connected I guess??? Here some more system info

System Info
Internet Explorer
Summary
Version 8.0.6001.18702
Build 86001
Application Path C:\Program Files\Internet Explorer
Language English (United States)
Active Printer HP Photosmart C3100 series (2),winspool,Ne03:

Cipher Strength 128-bit
Content Advisor Disabled
IEAK Install No

Connectivity

Connection Preference Never dial

LAN Settings

AutoConfigProxy wininet.dll
AutoProxyDetectMode Enabled
AutoConfigURL
Proxy Disabled
ProxySe rver sas.ne1.attbb.net:8000
ProxyOverride *.local

NationalAccess

AutoProxyDetectMode Enabled
AutoConfigURL
Proxy Disabled
ProxyServer
ProxyOverride
Internet programs to use connection Not Available

Maximum Attempts 10
Wait Between Attempts 5 sec
Disconnect Idle Time 20 min
AutoDisconnect Disabled

Modem Conexant SmartHSFi V92 56K Speakerphone PCI Modem
Dial-Up Server PPP

Log on to Network No
Enable Software Compression Yes
Require Encrypted Password No
Require Data Encryption No

Network Protocols TCP/IP

Use Server Assigned IP Address Yes
IP Address 0.0.0.0
Use Server Assigned NameServer Yes
NameServer Addresses Primary DNS: 0.0.0.0
Secondary DNS: 0.0.0.0
Primary WINS: 0.0.0.0
Secondary WINS: 0.0.0.0

Use IP Header Compression Yes
Use Default Gateway Yes

Script File Name

Quick 2 Net (14.4kbps)

AutoProxyDetectMode Disabled
AutoConfigURL
Proxy Disabled
ProxyServer
ProxyOverride
Internet programs to use connection Not Available

Maximum Attempts 10
Wait Between Attempts 5 sec
Disconnect Idle Time 20 min
AutoDisconnect Disabled

Modem Conexant SmartHSFi V92 56K Speakerphone PCI Modem
Dial-Up Server PPP

Log on to Network No
Enable Software Compression Yes
Require Encrypted Password No
Require Data Encryption No

Network Protocols TCP/IP

Use Server Assigned IP Address Yes
IP Address 0.0.0.0
Use Server Assigned NameServer Yes
NameServer Addresses Primary DNS: 0.0.0.0
Secondary DNS: 0.0.0.0
Primary WINS: 0.0.0.0
Secondary WINS: 0.0.0.0

Use IP Header Compression Yes
Use Default Gateway Yes

Script File Name

Broadband Connection

AutoProxyDetectMode Enabled
AutoConfigURL
Proxy Disabled
ProxyServer
ProxyOverride
Internet programs to use connection Not Available

Maximum Attempts 10
Wait Between Attempts 5 sec
Disconnect Idle Time 20 min
AutoDisconnect Disabled

Modem WAN Miniport (PPPOE)
Dial-Up Server PPP

Log on to Network No
Enable Software Compression Yes
Require Encrypted Password No
Require Data Encryption No

Network Protocols TCP/IP

Use Server Assigned IP Address Yes
IP Address 0.0.0.0
Use Server Assigned NameServer Yes
NameServer Addresses Primary DNS: 0.0.0.0
Secondary DNS: 0.0.0.0
Primary WINS: 0.0.0.0
Secondary WINS: 0.0.0.0

Use IP Header Compression No
Use Default Gateway Yes

Script File Name


This is results IE diagnostic

Last diagnostic run time: 10/31/09 16:18:10
WinSock Diagnostic
WinSock status

info Error attmpting to validate the Winsock base providers: 2
error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
info Redirecting user to support call
info Redirecting user to support call

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Wireless Network Connection, Device=Belkin N1 Wireless Desktop Card, MediaType=LAN, SubMediaType=WIRELESS
info Network connection: Name=Local Area Connection 2, Device=Intel(R) PRO/100 M Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=NationalAccess, Device=Conexant SmartHSFi V92 56K Speakerphone PCI Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=Quick 2 Net (14.4kbps), Device=Conexant SmartHSFi V92 56K Speakerphone PCI Modem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=Broadband Connection, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Both Ethernet and Wireless connections available, prompting user for selection
action User input required: Select network connection
info Ethernet connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
error Could not make an HTTP connection.
error Could not make an HTTPS connection.
error Could not make an FTP connection.

I hope this info helps

Thanks
Rick









Tech Support Specialist: Ryan B., Support Specialist replied 8 years ago
Thank you for the quick reply. Could you please tell me when did this all start happening?

Also while you are in the black command prompt window type in ping 127.0.0.1 and then push enter and let me know what happens.
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Customer reply replied 8 years ago
Ryan, I got it working last night, no doubt thanks for your help. I will be using your help in the future instead of wasting days and days as I have done in the past.


Thanks again, you guys are a life saver!
Rick
Tech Support Specialist: Ryan B., Support Specialist replied 8 years ago
HelloCustomer thank you for the reply. What did you end up doing differently last night?

Thank you for accepting my answer, it's been a pleasure working with you. If you need more assistance in the future please let me know.

Have a Great Day.

Thanks,
Ryan B.
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Ryan B.
Ryan B.
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Category: Computer
Satisfied Customers: 1,775
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