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3pop Technology
3pop Technology, Computer Support Specialist
Category: Computer
Satisfied Customers: 99
Experience:  Over 25 years of experience. Google Apps Partner, Windows and Linux Servers, Workstations, Networking/E-mail, Backups.
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failed Windows update. Windows update appeared to be trying

Customer Question

failed Windows update. Windows update appeared to be trying to update my driver for a newly installed video card. I have been trying unsucessfully to install the driver for this card. maybe the error will indicate where the problem lies.
Submitted: 7 years ago.
Category: Computer
Expert:  Jerry Hannell replied 7 years ago.

hi sir

what is the model of your video card?

did you try to install the driver from the CD that came with your video card?

Customer: replied 7 years ago.
ati radeon 4650 pci-e x16 1gb gddr2
have tried the cd which insists I get latest from online. Latest I can find is 9.10. I 've tried 9.10, 9.9, 9.5. All install a suite of software successfully, but fail to install display driver.
Expert:  Jerry Hannell replied 7 years ago.

hi again,

is your VISTA 32 or 64 bit ?

Customer: replied 7 years ago.
64 bit. bios was using onboard graphics as primary until I installed the card. I corrected the bios to treat the card in pci-e x16 as primary graphics after installation.
Expert:  Jerry Hannell replied 7 years ago.

hi again,


can you please try this link


just click on the link and install. this is the most recent version.

let's see what happens.

Expert:  Jerry Hannell replied 7 years ago.

sorry, there was a problem

can you try this link to download your driver


select option 1

Edited by JHANNELL on 10/26/2009 at 1:05 PM EST
Customer: replied 7 years ago.
been there, done that. AMD was a good source. they're offering version 9.10 I tried just the driver download, this time. Same results. I think I've exhausted driver download prospects. I've, pretty much concluded that the card must be bad, out of the box, or for some reason, this computer has some compatibility issue(s) with the card. Looks like next step is to exchange it and try again. It would sure be nice if someone or something could just say "hey, the card's bad, try another one". If I could find the answer to the error code, it would, probably, tell me. If you ever find the source for the meaning of these obscure error codes, let me know. It would be worth the $9.00. I'm still waiting. I'm just not holding my breath.
Expert:  Jerry Hannell replied 7 years ago.

hello again sir,
It will be better for me to opt out, because I am out of ideas. Let me redirect you to another expert. If nobody opts in back, we can continue together again. Regards

Customer: replied 7 years ago.
When I came back to this site and logged in, I discovered that the question listed is NOT my question. In fact, I'm not sure if it, even,IS a question. My question was: what is the meaning of the Windows update error code 800705B3?
Expert:  3pop Technology replied 7 years ago.
I'm not sure what the meaning of the code is however this article from Microsoft suggests that you might be able to fix it using the FixIt button on the page. See what you think:

If it works please click on Accept so that I can be compensated for my answer, if not simply reply and we'll continue our discussion.

Kind regards, 3pop.